Exhibit Hall Manager

Lake Buena Vista, FL - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Department:

Event Management

Job Summary

Description

JOB SUMMARY

Manages the daily operations of the Exhibit Hall/function space including set-up/tear-down floor plan specifications and safety utility sales/delivery related building maintenance and capital improvements. Verifies that all outside vendors adhere to facility and local municipality regulations. Monitors outside vendors and hotel technical staff are following safe work practices. Directs the daily activities of the Exhibit Hall team. Forecasts Exhibit Hall revenues according to established guidelines accurately. Reviews floor plans and verify appropriate approvals obtained. Maintains floor plans indemnification agreements and certificates of insurance as required by property. Maintains utility services heating cooling and lighting systems to maximize energy conservation measures. Maintains positive working relationships with outside vendors local officials and labor. Monitors hotel package delivery to promote client satisfaction.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the event management management operations food and beverage sales and marketing or related professional area.

Bachelors degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the event management management operations food and beverage sales and marketing or related professional area

CORE WORK ACTIVITIES

Managing Exhibit Hall Operations

Verifies that all outside vendors adhere to facility and local municipality regulations.

Monitors outside vendors and hotel technical staff are following safe work practices.

Directs the daily activities of the Exhibit Hall team.

Reviews floor plans and verifies appropriate approvals are obtained.

Maintains floor plans indemnification agreements and certificates of insurance as required by property.

Maintains utility services heating cooling and lighting systems to maximize energy conservation measures.

Maintains positive working relationships with outside vendors local officials and labor. Monitor hotel package delivery to promote client satisfaction.

Conducts regular damage checks for the Exhibit Hall/function space.

Schedules all repairs with Engineering and verify that repairs are made in a timely manner.

Communicates scheduling requirements with Conference Services electrical and technical staff in installing and dismantling all client utilities.

Participates in site and planning visits.

Maintains familiarity with safety regulations to promote compliance with life safety codes.

Managing Profitability

Forecasts Exhibit Hall revenues according to established guidelines accurately.

Develops working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

Creates opportunities to upsell during event planning.

Manages department controllable expenses to achieve or exceed budgeted goals.

Providing Exceptional Customer Service

Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Verifies employees understand expectations and parameters.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resources Activities

Interviews selects and trains employees.

Appraises employees productivity and efficiency for the purpose of recommending promotions or other changes in status.

Manages the performance of the Exhibit Hall team including annual performance evaluations career planning and training requirements.

Monitors employee attendance and records absences/tardiness.

Helps direct supervisors to achieve their own development goals.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionJOB SUMMARYManages the daily operations of the Exhibit Hall/function space including set-up/tear-down floor plan specifications and safety utility sales/delivery related building maintenance and capital improvements. Verifies that all outside vendors adhere to facility and local municipal...