Product Operations, Senior Associate | Housing

About EliseAI

At EliseAI were improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.

• Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property teambringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.

With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAI is rapidly expanding into new product lines serving large sophisticated customers and we are investing heavily in how those products are built launched and scaled.

The Product Operations Associate role plays a crucial role in ensuring the development and rollout of products that drive the business forward. You will work as an extension of the product team and partnering closely with Product Engineering Solutions Engineering Customer Success Data and Product Marketing to ensure a successful product launch. This role offers meaningful ownership over execution launch quality and iteration speed as we scale a fast-growing business line.

Key Responsibilities

• Drive cross-functional collaboration with Implementation Customer Success Engineering and Product teams to drive pilot execution from planning through to delivery and evaluation.

• Develop implement and monitor comprehensive project plans ensuring all key deliverables are met while providing transparent updates on challenges risks and project status

• Evaluate project progress continuously integrating client feedback to inform and drive process improvements and enhancements

• Own enterprise implementation readiness including migrations permissions templates and configurations

• Lead post-launch follow-through to ensure issues are identified resolved and learned from

• Use SQL and internal tools to analyze product usage adoption and workflow health

• Own feedback loop conversations synthesizing data across multiple channels such as call snippets Datadog support tickets surveys and moreacting as the Voice of the Customer to drive short- and long-term improvements

• Build and scale product operations processes including monitoring issue resolution and ongoing support operations

• Attract top-tier talent to join our driven team

Move at rocket speed build something massive.

Were scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff.

We hire the best expect the best and give you the masterclass of your career. Its hard its intense and its the most rewarding work youll ever do. If youre hungry driven and ready to build something massive climb aboard.

Requirements

• 2-3 years of experience in product operations consulting banking or related operational roles in high-growth tech companies

• Deep analytical experience SQL proficiency

• Proven ability to manage complex cross-functional initiatives in ambiguous environments

• Strong written communication skills including specs and process documentation

• High attention to detail with strong ownership and follow-through

• Willingness to work in person at our office 4-5 days a week

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling so fast. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company

• Medical Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Fitness & home services stipend to cover part of your expenses so you can focus on what matters

• A collaborative in-office environment with an open floor plan fully stocked kitchen and all meals covered in the office

• Unlimited vacation and paid holidays

• Well cover relocation packages and make the move exciting not painful!

Job Compensation Range

The salary range for this role is $100000 - $160000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

Required Experience:

Senior IC