Marketing Adminstration Coordinator

We Put the World on Vacation

Marketing Events Administration

Job Summary

The Marketing Events Administration role requires strong organizational analytical and interpersonal skills along with the ability to manage multiple priorities independently with minimal supervision. This position provides administrative and operational support to Management including preparing and maintaining reports managing system data and ensuring accuracy across marketing programs. The incumbent must be detail-oriented highly organized and able to meet deadlines while maintaining a high level of accuracy and professionalism.

Essential Job Responsibilities

Responsibilities include but are not limited to the following:

Marketing Support Systems & Technical Administration (20%)

• Provide technical training and ongoing support to sites on the marketing support system.

• Maintain system data and user access including adding new call centers source events packages offers tour schedules and employee logins.

• Ensure accurate tracking of marketing programs and categories.

• Fulfill ad-hoc reporting and data requests to support operational and leadership needs.

Tour & Vendor Administration (20%)

• Process and research tour concerns by area site agent and marketing program.

• Monitor tour policy compliance and identify opportunities for improvement.

• Track and monitor survey sheets tour claims and walk-ins.

• Process weekly vendor invoices accurately and in a timely manner.

Lead Generation & Processing Support (20%)

• Support lead generation initiatives by maintaining referral paper lead slips and processing incoming leads.

• Track and monitor all leads sent and received across marketing channels.

• Serve as a subject matter expert for best practices related to lead distribution.

• Ensure all lead campaigns are accurately entered into the marketing support system.

• Communicate campaign performance and results to leadership.

Premium (Gift) Management & Reconciliation (20%)

• Set up premium (gift) types in the marketing support system.

• Serve as site-level support for premium-related questions and troubleshooting.

• Reconcile premiums disbursed to ensure accuracy and mitigate financial or compliance risks.

• Support sites with weekly premium orders including American Express gift cards and transfer setups for card activation.

Reporting & Administrative Support (20%)

• Generate weekly bi-weekly and monthly reports from multiple systems including lead generation tour schedules premium distribution and program performance.

• Ensure reporting accuracy and timeliness to support leadership decision-making.

• Perform additional administrative or operational duties as assigned.

Travel Requirements

• No travel required.

Minimum Requirements and Qualifications

Education

• High School Diploma required.

• Equivalent experience may be accepted in lieu of education requirements.

Experience

• 24 years of relevant administrative marketing support or operations experience.

Knowledge Skills and Abilities

• Ability to work independently and collaboratively as a team player.

• Strong organizational and prioritization skills.

• Ability to multitask while maintaining attention to detail and accuracy.

• Strong computer literacy and proficiency with standard office software.

• Scheduling flexibility based on business needs.

• Ability to exercise discretion and sound judgment when handling sensitive information.

• Ability to work effectively under pressure while maintaining professionalism.

• Positive enthusiastic attitude with strong work ethic.

• Excellent verbal communication and listening skills.

• Demonstrated problem-solving abilities.

• Consistently presents oneself as a professional role model.

Complexity & Decision-Making Authority

• Decision-Making Authority:
  Low Responsible for troubleshooting analyzing and resolving issues related to marketing support systems within established guidelines.

• Level of Autonomy:
  Moderate Operates independently once trained on day-to-day functions. Decisions outside routine responsibilities require management approval.

Impact on the Organization

• Timely and accurate processing of leads supports the WorldMark call centers ability to meet budget and performance targets.

• Accurate reporting provides leadership with critical insights into marketing program performance enabling informed profit-driven business decisions.

Supervisory Responsibility

• None.

Scope / Financial Responsibility

• Supports leadership teams by providing accurate data and operational support necessary to manage sites effectively and achieve annual organizational goals.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.