Service Manager
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Job Location:
Parramatta - Australia
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here
Parramatta Newcastle or Melbourne
18-month fixed term contract
The opportunity
We have an exciting opportunity to step into a Service Manager role within our established motor claims team. As a Service Manager youll play a key role in driving team performance nurturing a culture of continuous improvement and ensuring outstanding service delivery every step of the way.
About QBE
At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.
Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.
Your new role
Lead and support daily operations guiding the team on claims handling policy interpretation and quality assurance.
Drive continuous improvement by developing efficient processes and ensuring compliance with regulatory and corporate standards.
Contribute to business planning and support the delivery of strategic objectives through innovation and collaboration.
Build and maintain strong relationships with internal and external stakeholders while managing complaints and supporting investigations when needed.
Oversee claims decisions including setting reserves and authorising payments within your authority.
Mentor and coach team members sharing technical expertise to support their growth and development.
About you
Demonstrated experience in leading and supporting highperforming teams with the ability to drive strong results and cultivate a positive team culture.
Exposure to motor claims is highly regarded though not essential with the capability to quickly learn new processes and adapt to technical or operational requirements.
Strong leadership capability with a proven track record of motivating coaching and developing others in a dynamic and fastpaced environment.
Excellent communication and interpersonal skills with a collaborative customerfocused approach and the confidence to engage effectively with a wide range of stakeholders.
Solid understanding of customer service principles and a strong commitment to delivering service excellence ensuring customer outcomes remain at the centre of all decisions.
Confidence in working across multiple systems and navigating them with ease coupled with the ability to multitask learn quickly and remain adaptable and flexible in an everchanging environment.
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks gender-equal flexible leave for all new parents including paid super
To learn more about benefits of working with us click here.
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements click here.
Apply now and lets make it happen!
If youre looking for a career that combines your expertise and your empathy click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Adaptability Business Process Improvements Claims Administration Claims Settlement Commercial Acumen Conflict Resolution Critical Thinking Customer Value Management Intentional collaboration Managing performance Mentorship Personal Initiative Regulatory Compliance Risk Management Team DevelopmentApplication Close Date: 19/02/2026 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
