Support Analyst
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Job Location:
Boston, NH - USA
Monthly Salary:
$ 65000 - 75000
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.
About the role
As a Support Analyst you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members grow within our company and make a huge impact from day one.
What youll do as a Support Analyst
- Help customers solve problems in the Crunchtime platform.
- Use internal tools to troubleshoot customer tickets within our Labor and Inventory product suites including Net-Chef Enterprise Manager Web Teamworx Mobile Teamworx and Mobile Inventory.
- Collaborate with a global team to deliver the ultimate customer experience
- Support Sales/Success teams with account management and technical support
- Be a voice of the customer helping our product and engineering teams better understand our customers needs
- Sympathize with the customers situation and take pride in finding them a resolution on tickets submitted.
What were looking for
- 1-2 years of remote application support experience
- 2-4 years of customer-facing experience in any industry but the hospitality industry is preferable.
- Excellent interpersonal and communication skills (written and verbal)
- Bachelors Degree
- Technical background (Above average competency in computers communication programs Bluetooth tablets phones and internal tools)
- Able to work in high stress environment with multiple competing priorities
- Ability to prioritize tasks independently based on understanding business impact for the customer
- SQL knowledge
- Availability to work 9am - 5pm PST
Nice to haves
- Experience working with a distributed/remote team
- Successful track record collaborating cross-functionally across internal teams (Sales Success Product Engineering Marketing Finance) to solve customer problems
- Experience with Jira and Zendesk
- Able to troubleshoot networking and communication protocols
- Experience supporting restaurant convenience store or grocery industry verticals
- Familiarity with common Inventory and Labor management tools and reports such as P&Ls Labor Productivity Sales Forecasting & Staffing Level Templates and Labor Rules.
- Ability to translate complex business logic (e.g. labor laws OT calculations) into technical requirements.
What youll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical dental and vision benefits (FSA HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Essential Physical & Mental Requirements
- Prolonged periods of sitting at a desk
- Prolonged periods of typing and working at a computer
- Ability to listen and speak over the phone or Zoom calls
- High level of mental concentration and focus
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Compensation
The annual base compensation range for this position is $65000 - $75000. The reasonably estimated total cash compensation (base variable) range for this full-time position will be $69875 - $80625.
Actual compensation is based on factors unique to each candidate including but not limited to job-related skills qualifications education experience and location. Crunchtime has a location-based compensation system so someone doing the same job in a different city might have a different pay range.
Accessibility Accommodation Statement
Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact
Equal Employment Opportunity Statement
At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
The world's leading multi-unit brands use Crunchtime's restaurant software to drive great customer experiences, manage profitability, and grow successfully
