The Delivery Manager oversees daily operations and leads teams to ensure performance goals service levels and business metrics are met. This role focuses on people leadership operational execution and compliance with company policies.
Manage daily operations and coordinate work across teams.
Lead coach and support employees to meet performance goals.
Manage the full employee lifecycle including hiring performance improvement plans (PIPs) conflict resolution and terminations.
Monitor service level agreements (SLAs) and key performance metrics.
Address employee relations issues and identify training needs.
Prepare and review performance reports and KPIs.
Work with stakeholders to improve processes and service delivery.
Ensure compliance with company policies procedures and security requirements.
At least three (3) years of management experience.
Strong leadership and people management skills.
Ability to work independently and manage multiple priorities.
Proficiency in Microsoft 365 (Outlook Word Excel PowerPoint SharePoint).
High school diploma.
Ability to pass a background check drug screening and obtain a Public Trust Clearance.
U.S. citizenship.
Project management experience.
Flexible Working
At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role you can expect the following working conditions:
Onsite work: Work in our local office receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global national and local discounts on merchandise services travel and more.
Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.
Join Us
At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $73882 $95950.
Required Experience:
Manager
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more