Technical Support Officer EdISC2k 3 Posts
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
PERSON SPECIFICATION
| NOTES TO JOB APPLICANTS |
1. You must clearly demonstrate on your application form under each question how and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria where relevant. 2. You must demonstrate how you meet the criteria by the closing date for applications unless the criteria state otherwise. 3. The stage in the process when the criteria will be measured is outlined in the table below. 4. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below using the information provided by you on your application form. 5. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role. 6. In the event of an excessive number of applications the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria. |
Section 1 - Essential Criteria
The following are essential criteria which will initially be measured at the shortlisting stage and whichmay also be further explored during the interview/selection stage.You should therefore make it clear on your application form how and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted.
| Factor | Essential Criteria | Method of Assessment |
| Qualifications/ Experience | Hold a third level qualification in IT/Computer Science or related discipline plus 3 years experience working with computerised systems in a diversified organisation; OR A minimum of 5 years experience of working with computerised systems in a diversified organisation; Familiarity with ICT systems / education technology systems in a diversified organisation; A background in technical acceptance testing; | Shortlisting by Application Form |
| Knowledge | Have a good working knowledge of Microsoft network and desktop operating systems; A logical approach to the resolution of technical problems. | Shortlisting by Application Form |
| Skills/ Abilities | Have the ability to solve technical problems and understand the disciplines associated with technical support work in a complex and diverse ICT environment | Shortlisting by Application Form |
| Other |
to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion; OR be able to provide sufficient information on the application form that will satisfy the employer that he/she has access to an appropriate alternative form of transport that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion. | Shortlisting by Application Form |
Section 2 - Essential Criteria
The following are additional essential criteria which will be measured during the interview/selection stage in line with EAs Game Changing People Model.
| Factor | Essential Criteria | Method of Assessment |
| Skills/ Abilities | In line with EAs Game Changing People Model we will look for evidence of: High level interpersonal skills Good communication skills The ability to liaise with and impart knowledge to the clerical administrative and teaching staff within schools The ability to meet tight deadlines and quality thresholds The ability to work alone or as part of a team Flexibility and responsiveness to service demands | Interview |
| Values Orientation | Evidence of how your experience and approach to work reflect EAs ethos and values. You will find information about our Valueshere. | Interview |
Our Values
Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential.
DISCLOSURE OF CRIMINAL BACKGROUND
The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as regulated activity.
In the event that you are recommended for appointed to a post that involves regulated activity the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that youWILLbe expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage.
Further information can be accessed atNI Director theDepartment of Justice.
To view the applicant guidance notes please clickhere.
To learn about the many great benefits of joining the Education Authority click here
The Education Authority is an Equal Opportunities Employer.
JOB DESCRIPTION
JOB TITLE: Technical Support Officer - EdIS/C2k - 3 Posts
RESPONSIBLE FOR:
The Technical Support Officer will be responsible for the provision of a range of technical support services in relation to school and Project based network systems.
RESPONSIBLE TO:
The Technical Support Officer will be responsible to the C2k (EdIS) Technical Manager initially and then will be responsible to the Systems Analysts.
BACKGROUND:
The Northern Ireland C2k (EdIS) Service represents one of the largest and most comprehensive Information and Communications Technology (ICT) services emanating from the education sector within the United Kingdom.
The C2k (EdIS) Service ensures the design development installation and operation of an ICT infrastructure delivered through an integrated internal service in order to meet the curricular administrative and management information needs of educational and other establishments within the responsibility of the Education Service in Northern Ireland.
The scope of the C2k (EdIS) Service includes system configuration and integration software development maintenance and support of the infrastructure together with other relevant and related services. These services are required to facilitate the ongoing development and delivery of the Northern Ireland Educational Technology Strategy.
In order that these services are managed and delivered effectively on time and to defined quality standards there is a requirement to appoint Technical Support Officers.
KEY PURPOSE:
The post holder will provide under the direction of line management a range of technical support services to support the ongoing technical feasibility and acceptability of a range of C2k (EdIS) services.
Scope and Context
The postholder will assist with the provision of technical support in relation to system configuration elements of the C2k (EdIS) Service as directed by line management.
MAIN DUTIES AND RESPONSIBILITIES:
- Install test and upgrade integrated software systems on both PC Networks and standalone systems;
- Assist with the resolution of technical problems;
- Assist with software and hardware testing;
- Assist in monitoring the effectiveness of service provider ICT solutions for the delivery of the C2k (EdIS) services;
- Assist in the technical evaluation of proposals from service providers with regard to infrastructure change refresh and enhancement and provide input to feasibility and suitability;
- Assist in technical evaluations of any technical design and discussion papers produced by service providers or any other source impacting on the C2k (EdIS) service;
- Assist in the provision of technical expertise and support in relation to C2k (EdIS) development and testing processes;
- Adherence to the testing protocols and procedures defined in the formal acceptance of service provider solutions prior to enterprise wide deployment;
- Contribute to the maintenance of the Authoritys test networks for software and hardware releases;
- Contribute to the development of Systems and Procedures documentation;
- Implement current procedures for system maintenance backup and the use of anti-virus software;
- Fulfill such other duties consistent with the general role outlined above as may be required by line management
This job description is intended to provide a broad outline of responsibilities and is not intended to be exhaustive or exclusive. The post holder may be required to undertake various other duties as deemed necessary and commensurate with the level of responsibility of the post. The EA reserves the right to update the Job Description to reflect the changing needs of the Service in consultation with the post holder.
In accordance with Section 75 of the Northern Ireland Act (1998) the post holder is expected to promote good relations equality of opportunity and pay due regard for equality legislation at all times.
To view the summary of terms and conditions for this postclick here.
Required Experience:
Unclear Seniority
Key Skills
- Children Activity
- Baan
- English Language
- Accounting And Auditing
- Database
- Dynamics
About Company
The Education Authority is responsible for delivering education services across Northern Ireland.
