Broker Support Advisor

Glasgow - UK

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

A workplace culture built around trying new things getting things done and having fun while we do it has helped us lend more than 7.5 billion of mortgages put thousands of new or improved homes into the UK housing market and successfully launch on the London Stock Exchange. We have big plans to continue growing the business our products our technology and our people.

About your work

We are looking for a Broker Support Advisor to join our Operations Team acting as the dedicated service champion for our partners. This role moves away from traditional sales targets and focuses on service excellence providing high-quality support via telephony and web chat for our intermediary partners and internal stakeholders.

The position is ideal for a detail-oriented individual who takes pride in solving problems and ensuring a smooth journey for our brokers. The successful candidate will work closely with Underwriting and Sales teams. Reporting to the Customer Experience Team Leader you will be responsible for the quality of the broker experience managing incoming queries and ensuring our partners have the support they need to succeed. Ideally you will have previous experience in a service-led financial services role. This opportunity is on a hybrid working basis at our Glasgow office.

Key responsibilities

Acting as the primary point of contact for incoming telephone and web chat queries focusing on first contact resolution for brokers.
Managing the enquiries inbox for our BTL Resi and Bridging products.
Guiding new brokers through our registration process and systems ensuring they are set up correctly and understand how to submit business to us.
Liaising between brokers Business Development Managers and Underwriters to identify and remove blockers in the application journey.
Maintaining deep knowledge of our lending criteria to provide accurate technical guidance to brokers reducing the number of declined or returned applications.
Managing broker data records performing regular data cleanses and ensuring all interaction logs are compliant and up to date.
Ensuring all communications and file progressions adhere strictly to TCF (Treating Customers Fairly) and internal compliance standards.

About you

A strong background in customer service case management or sales support (essential).
Excellent attention to detail with a right first time approach to administration.
Exceptional problem-solving skills and the ability to de-escalate complex queries.
Strong written and verbal communication skills capable of explaining complex criteria clearly.
Experience working in a regulated environment (Financial Services/Mortgages preferred).
Previous experience working in a team environment
Recognised mortgage market qualification (CeMAP) is desirable but not essential; a willingness to learn technical lending policy is key.

Benefits & perks

Competitive salary company bonus scheme
Hybrid working policy
25 days holiday (increasing with the length of service)
Private healthcare
Enhanced parental leave
Matched pension contributions up to 4%
Critical illness cover
Employee Assistance Programme & Mental Health support
Life assurance
Regular performance reviews to promote a culture of growth and development
Leadership training for managers
Give as you earn scheme for charitable donations
Support for attending conferences and professional learning & development
Discounts via Perkbox
Cycle to work scheme
Season ticket loan
Electric car loan scheme
Monthly socials & annual offsite

Diversity Inclusion & Belonging at LendInvest

At LI we believe in bringing your whole selves to work we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds perspectives and skills.

LendInvest is the UKs leading FinTech platform for property finance. Over the past 17 years we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.A workplace culture built around trying new things getting things done and having fun while ...

About your work

Key responsibilities

Acting as the primary point of contact for incoming telephone and web chat queries focusing on first contact resolution for brokers.
Managing the enquiries inbox for our BTL Resi and Bridging products.
Guiding new brokers through our registration process and systems ensuring they are set up correctly and understand how to submit business to us.
Liaising between brokers Business Development Managers and Underwriters to identify and remove blockers in the application journey.
Maintaining deep knowledge of our lending criteria to provide accurate technical guidance to brokers reducing the number of declined or returned applications.
Managing broker data records performing regular data cleanses and ensuring all interaction logs are compliant and up to date.
Ensuring all communications and file progressions adhere strictly to TCF (Treating Customers Fairly) and internal compliance standards.

About you

A strong background in customer service case management or sales support (essential).
Excellent attention to detail with a right first time approach to administration.
Exceptional problem-solving skills and the ability to de-escalate complex queries.
Strong written and verbal communication skills capable of explaining complex criteria clearly.
Experience working in a regulated environment (Financial Services/Mortgages preferred).
Previous experience working in a team environment
Recognised mortgage market qualification (CeMAP) is desirable but not essential; a willingness to learn technical lending policy is key.

Benefits & perks