Technical Delivery Support Analyst Talent and Learning

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Workday Customer Support Team is passionate about Customer service innovation and excellence. They are trusted advisers who investigate diagnose and deliver time sensitive business-critical solutions to our customers.

Our customers rely on us all over the world so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage with flexibility to shift pattern changes.

What would you do all day

• Handle a queue of support cases prioritizing issues based on severity and customer impact

• Work through exciting problems motivate change and implement solutions

• Handle time critical issues

• Build solid relationships with our customers

• Collaborate with Product Managers QA and Development to determine solutions or workarounds

• Balance ownership of existing case load while troubleshooting newly discovered issues

• Maintain your knowledge of new functionality and compliance changes

• Maintain certifications and training as required for the role

• Get involved with initiatives councils and projects that inspire your passion in support

• Use your energy drive and resourcefulness to encourage mentor and coach others throughout the company

• Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)

• Contribute to our Knowledge Centered Service by creating Knowledge articles

About You

Basic Qualifications

• 3 years of experience with SaaS Enterprise software (eg. SaaS Oracle SAP Netsuite Zuora Infor Taleo onsite ERP Peoplesoft Cornerstone or a similar application) in a support implementation or consulting environment

• Basic knowledge or previous experience with Object Oriented Programming languages (e.g. Java C Python C# Ruby PHP TypeScript Kotlin Swift or similar)

• Ability to read and analyze log files

• Basic knowledge of SQL syntax to read existing scripts and queries.

• Basic experience with API client (SoapUI Test Studio and/or Postman/Bruno)

Other Qualifications

• Confident communicator (verbally and in writing) who collaborates with business users and peers at all levels and varying technical abilities

• Demonstrable ability to support or implement HCM Talent Acquisition or Talent solutions

• Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes

• Ability to collaborate with multiple partners across a diverse organization

• Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities

• Manage incoming case queue(s) promptly prioritizing and resolving a wide range of education related inquiries. Resolutions may include in-depth analysis troubleshooting and working with other internal teams.

• Experience building internal and/or external facing documentation

• Previous experience with web service integrations that use SOAP WSDL XML is an advantage

• Previous experience performing in depth log analysis is an advantage

• Previous experience with health monitoring tools is an advantage

• Previous experience using and writing SQL basic queries is an advantage

Workday Pay Transparency Statement (For Poland Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills and educational qualifications level of responsibility demands of the role work location and business need. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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