FOH Lead- Bryn Mawr

Join Our Newest Team!

Were looking for a Front of House Lead to serve as the managers right hand and help set the tone for hospitality and daily operations. This role blends hands-on service with leadership playing a key part in keeping the floor running smoothly while upholding The Butterys standards.

Youll support opening and closing procedures assist with training and coaching the team maintain product quality and help manage flow during busy service periods. As a FOH Lead youll model warm attentive hospitality and help build a positive connected team culture where both guests and teammates feel cared for.

This is an exciting opportunity to step into a leadership role and help shape the rhythm culture and guest experience of a brand-new location from day one.

If youre a confident hospitality leader who loves being on the floor supporting a team and creating memorable guest experiences wed love to meet you!

Leadership & Operations

• Support the managers in overseeing daily operations and serve as Shift Supervisor as needed.
• Lead the FOH team during service ensuring accuracy efficiency and exceptional hospitality.
• Assist with onboarding and training new team members reinforcing service and product standards.
• Support the manager in upholding brand standards across the store and with personnel.
• Maintain cleanliness organization and readiness at all times.

Customer Service & Experience

• Deliver warm knowledgeable service while ensuring a smooth efficient guest experience.
• Address guest concerns promptly and professionally.
• Maintain full product knowledge to support strong customer communication.

Operational Support

• Assist with retail inventory management stock rotation and supply ordering.
• Support accuracy in cash handling POS operations and daily sales procedures.
• Uphold food safety practices and maintain a clean safe environment for guests and staff.

Qualifications

• 12 years of hospitality or cafe experience with leadership or shift-lead experience preferred.
• Strong communication and customer service skills.
• Ability to lead by example with warmth professionalism and a focus on quality.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Adaptability and willingness to support both service and operational tasks as needed.
• Passion for hospitality with a love for food beverage and creating excellent guest experiences.
• Team-oriented self-motivated and committed to a supportive growth-minded workplace.

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.
• Dynamic Work Environment: Work in a fun supportive and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k PTO Sick Time Medical/Vision/Dental Insurance Food/Beverage Discounts and more!

About Us

We believe in more than just serving exceptional food and drink- we believe in fostering a community where great people comfort and quality converge.

The Buttery is many things:

• a great local eatery
• the village bakery & patisserie
• an exceptional specialty coffee shop
• all wrapped in a unique retail environment

We are a communal gathering place that fosters care and warmth through great hospitality in our customers lives. But most importantly we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.