Student Account Specialist

General Summary

The Student Accounts Specialist serves as the primary point of contact for students parents faculty staff and external partners regarding all aspects of student accounts. Reporting to the Accounting Manager and operating under the direction of the Controllers Office this position provides high-quality customer service and performs a variety of responsible non-routine and independent administrative functions. Core responsibilities include student account reconciliation cashiering billing and payment processing recordkeeping data entry and related support activities essential to the Universitys financial operations.

Duties and Responsibilities

• Serve as a knowledgeable resource for students and families by resolving complex student account inquiries and issues drawing upon an understanding of student account operations and related campus functions (e.g. Financial Aid Registrar).
• Ensure compliance with all institutional state and federal policies regulations and guidelines related to student accounts.
• Perform monthly billing and collection activities for currently enrolled students and applicable third-party organizations.
• Review student invoices for accuracy; process adjustments as needed including the posting and disbursement of financial aid refunds.
• Assist with communications to enrolled students regarding billing cycles payment deadlines collections and other important account-related matters.
• Utilize the Ellucian Colleague student information system and associated third-party systems to manage student billing for tuition fees housing meal plans and other charges.
• Process alternative or non-standard billing scenarios including consortium agreements and study abroad programs.
• Administer and support the Transact Student Account Center and online payment portals; coordinate tuition payment plans for students and parents.
• Assist the Accounting Manager with preparation of month-end reports summarizing student account activity.
• Conduct regular reviews of individual student accounts throughout each academic term to ensure accuracy and completeness.
• Organize and maintain student account records to support the preparation of annual audited financial statements.
• Foster positive professional and effective working relationships with all Business Office and Controllers Office clients including students parents faculty staff and administrators.
• Participate on committees or in special projects as assigned to support institutional initiatives.
• Perform other related duties as assigned that are consistent with the scope and level of responsibility of the position.

Education and Experience

• Associates or Bachelors degree in business or related field preferred.
• Minimum of 0-2 years of experience in accounts receivable or billing roles; higher education experience is a plus.

Knowledge Skills and Abilities

• Strong skills in accounting software and Microsoft Office Suite (Excel Word Outlook).
• Strong customer service orientation with the ability to interact effectively with diverse populations.
• Excellent attention to detail and accuracy.
• Ability to prioritize tasks manage multiple responsibilities and meet deadlines.
• Strong organizational written and verbal communication skills.
• Ability to work collaboratively in a team environment and independently when needed.
• Ability to work effectively under pressure and maintain confidentiality of sensitive and protected information.

Work Environment/Physical Demands

Normal use of office equipment sitting at a desk walking or standing occasional lifting (<25 lbs).

The Student Accounts Specialist typically works in an office environment with standard office equipment. Occasional extended hours may be required during peak periods. This position is primarily based on the Atlanta campus; limited remote work may be available with supervisor approval.

Qualified applicants should submit a resume and cover letter.