Client Success Manager, Central

EnergyHub empowers utilities and their customers to create a clean distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of millions of real people. Our mission is to keep the grid running reliably while enabling more renewable energy and reducing reliance on fossil fuel.

Client Success Manager

EnergyHubs Client Success team launches and operates best-in-class programs for utilities helping them address grid challenges by engaging customers with connected devices. As a Client Success Manager helping our clients achieve their goals is your mandate. You will own the client relationship end-to-end including supporting the launch of our programs building and maintaining strong client relationships and serving as a trusted partner to your clients and our sales product engineering and marketing teams to maintain account health.

This is a highly visible client facing role ideal for someone who has a passion for working with clients and software products enjoys solving complex challenges and is curious about the energy distribution systems that power our daily lives. The successful candidate is a quick learner and self-starter has the ability to communicate a variety of data driven messages to varying audiences can build relationships effortlessly is client-focused and consistently achieves results.

What youll do

• Be a Client Success advocate: Manage multi-faceted programs with device partners clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization.
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients objectives and growth targets and guiding them through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients accounts. Creatively problem-solve when difficult situations arise and resolve operational challenges.
• Be an effective communicator and storyteller: Analyze and present key results facilitate meetings and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation review ongoing needs and provide timely solutions and recommendations to help achieve program success.
• Be a product and service expert: Develop a comprehensive knowledge of demand management Distributed Energy Resources and the drivers of program success. Foster a deep understanding of the product service offerings and functionality to effectively communicate capabilities to clients shape program design and provide training to client program teams.

The ideal candidate will have:

• Experience working in or with renewable energy utilities grid services or adjacent industries ( cleantech / greentech) preferred
• Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients
• Project management experience with the ability to multitask hit deadlines and think through risk and dependencies
• An analytical yet creative and curious mind with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional environment
• Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
• A BS or BA degree
• At least 3-5 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field

Nice to have:

• Familiarity with EVs batteries connected devices IOT or building automation
• Familiarity with Virtual Power Plan (VPP) programs and initiatives
• Certifications in energy management project management program management

Please note that sponsorship of new applicants for employment authorization or any other immigration-related support is not available for this position at this time.

Why work for EnergyHub

• Collaborate with outstanding people: Our employees work hard do great work and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: Youll gain exposure to a broad spectrum of IoT SaaS and machine learning obstacles including distributed fault-tolerance device control optimization and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean distributed energy future. We help consumers turn their smart thermostats EVs batteries and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more visit .

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment the flexibility to set your own schedule a fully stocked fridge and pantry free Citi Bike membership secure bike rack gym subsidy paid parental leave and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process please contact

In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we may collect include your name government-issued identification number(s) email address mailing address other contact information emergency contact information employment history educational history and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future positions recordkeeping in relation to recruiting and hiring conducting analytics and ensuring compliance with applicable legal requirements and Company policies. By submitting your application you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However we are not accepting resumes from recruiters or employment agencies for this the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.