Senior IT Operations Specialist SCCM,Windows, Mac, and Linux (Korean Bilingual)

Requirements:

             Korean Bilingual

             Has previous experience in enterprise IT and a solid understanding of business culture

             Proficiency in writing reports for management and presenting them.

             Create weekly and monthly reports for management and customers and present them.

             Identify root causes of issues and communicate effectively with management and customers.

             Experience in supporting Windows 11 and Mac OS

Job Description:

             Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.

             Act as an escalation point for all IT requests and incidents.

             Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.

             Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly monthly and as-needed basis.

             Responsible for daily ticket analysis and developing strategies for improvement

             Monitor all IT communication channels on Slack MS Teams and email

             Responsible for participating in escalation calls as needed

             Review and approve purchase orders responsibilities

             Review survey feedback to improve services tools and support experience

             Provide extensive VIP Support for 70 Corporate Executives and dispatchers from HQ

             Working as primary technical support between tier 2 and the systems/network team

             Understanding Microsoft Directory Group Policy DNS and certificates (Windows PKI)

             Experience with SCCM on Image deployment SCEP and Deployment on Windows Mac and Linux

             Good troubleshooting technique on physical workstations laptops printers etc.

             Responsible for deploying and maintaining Clients in-house security tools

             Participate in the on-call rotation as an IT Operations Team Lead.

Regards

Mohammed ilyas

PH - or Text - or you can share the updated resume at com

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract