SaaS Application Support – PAS-X ()
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Job Location:
Letterkenny - Ireland
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
If you need support in completing the application or if you require a different format of this document please get in touch with at with the subject line: Application Support Request.
Role: SaaS Application Support PAS-X
Location: Donegal Hybrid
Duration: Fixed Term (12 months initially)
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
- Global Exposure Work with leading enterprises across multiple industries gaining insight into complex IT environments and global delivery models.
- Access to Cutting-Edge Technology Be part of initiatives that leverage automation AI-driven support and advanced ITSM platforms keeping you ahead in the tech landscape.
- Opportunities for Growth Thrive in a large organization with structured career paths leadership development programs and the chance to influence operations at scale.
The Koerber PAS-X MES Application Support Analysts will provide day-to-day operational support for the PAS-X MES SaaS platform supporting one of our global leading Life Science and Healthcare manufacturing sites. The successful applicant will be joining a global team ensuring time-zone coverage operational resilience and effective coordination with site operations IT QA and vendors within a regulated (GxP) environment.
Your responsibilities:
- Application Support:
- Provide support for PAS-X MES across EU manufacturing sites
- Act as first point of contact for MES incidents alarms and service requests
- Perform incident triage analysis resolution or escalation within agreed SLAs
- Incident & Problem Management:
- Log manage and resolve incidents using Pulse Support deviation investigation and root cause analysis activities where required
- Coordinate with PAS-X vendor (L3) for product-level or complex issues
- Maintain complete accurate and auditable ticket records
- Change Release & Upgrade Support:
- Support PAS-X releases patches and upgrades under change procedural governance
- Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)
- Support regression testing cutover and post-release hyper care
- Manufacturing & MES Operations Support:
- Support shop-floor operations including EBR execution weighing dispensing and packaging workflows
- Support integration points with SAP and Historian related systems
- Assist sites during critical manufacturing windows where required
- GxP & Compliance Support:
- Operate in compliance with GxP data integrity and validation requirements
- Support audits inspections and compliance reviews as required
- Ensure all incidents and changes are documented for audit readiness
- Stakeholder & Vendor Coordination:
- Act as operational interface between manufacturing sites IT QA and PAS-X vendor
- Provide regular status updates and participate in operational and governance calls
- Knowledge Management:
- Maintain MES support documentation runbooks and known error records
- Support knowledge transfer and stabilization activities across regions
Your Profile
Essential skills/knowledge/experience:
- Ideally 5 years of experience supporting MES platforms (KORBER PAS-X preferred)
- Hands-on experience with PAS-X MES in regulated manufacturing environments
- Strong understanding of EBR shop-floor processes and MES integrations
- Experience supporting SaaS / platform-based MES solutions
- Strong understanding of ITIL-based incident problem and change management
- Experience working with EU manufacturing sites and QA teams
Desirable skills/knowledge/experience:
- Experience in pharma or life sciences manufacturing
- Exposure to SAP Historian LIMS and automation systems
- Experience supporting PAS-X packaging and process lines
- Experience with ITSM tools such as ServiceNow or Jira
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us with the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
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About Company
We strongly believe global challenges need global solutions. We are continually engaging with our employees, clients, partners, public institutions, and community organisations across the world to step up and rise to the occasion. We are #OneTCS. A part of the Tata group, India's lar ... View more
