Product Support Engineer EMEA (Remote)

About Telnyx

Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.

Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

• Monitor operational pager alerts in an efficient and timely manner.
• Improve customer self service through better processes and documentation.
• Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
• Liaise with your technical peers for resolution of escalated cases.

• Strong customer-focus interpersonal and communication skills.
• Excellent listening and questioning skills combined with the ability to interact confidently with clients to assess problems and explain solutions.
• Continually looking to solve problems.
• Understand issues and requirements well in order to provide solutions.
• Outgoing and socially interactive.
• A self starter looking to assist at any moment and to take the initiative.
• Balancing daily workload and multi-tasker who can effectively prioritize work.
  
  

• Experience in a product support/application role.
• Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
• An understanding of general web technologies such as API/SDKs.
• Confidence with technology and the Internet.
• A natural curiosity and experience in applying technology to resolve customer issues.

• A variety of languages including Python Java Elixir Scala Go Angular and React.
• Open-source technologies like Cassandra Spark and ElasticSearch.
• Industry-standard build tooling including Docker Consul Jenkins Ansible Github and Kubernetes.

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