Resource Coordinator Physician Primary Care
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Resource Coordinator Patient Services reflects the mission vision and values of Northwestern Medicine adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Resource Coordinator Patient Services serves as a resource for patient service and administrative staff and represents the clinic as needed. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities:
- Serves as a resource for Patient Service Representatives Patient Liaisons and other patient services/administrative staff.
- Helps coordinate the daily activities of the department. Provides advice and assistance in handling special situations or problems. Monitors department operations and take appropriate action as necessary to ensure efficient and effective completion of all tasks and projects.
- Trains new staff and performs staff education to others as requested.
- Coordinates staffing schedules and troubleshoots daily issues.
- Works closely with management to provide feedback and assessment of work product for staff.
- Represents patient services and admin staff at trainings/meetings as needed and provides updates to staff.
- Support operational changes to meet service needs goals and objectives.
- Functions within the scope of patient services/admin role. May include:
- Communicates with patients and guests including greeting them upon arrival confirming identity and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments past due balances and point of service payments.
- Posts payments process billing information and perform end of day cash drawer closing.
- Keeps waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules/reschedules patients as needed.
- Manages template changes/restructuring and new template requests
- May perform other duties as assigned.
Qualifications :
Required:
- High school diploma or GED equivalent.
- 3 years of previous experience in a customer service position.
Preferred:
- Bachelors degree.
- 1 year experience with patient registration or similar role.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.
Additional Information :
Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Relations
- ATS
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
- Recruiting
- Workday
About Company
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for bett ... View more
