Head of Commercial Operations

We are looking for an experienced Head of Operations (Commercial) to take ownership of the operating and scaling of our commercial operations function to support Version 1s growth ambitions over the next 3-5 years. The role will report to the Commercial Operations Director. 

In this role you will work across all functions within commercial including sales marketing commercial operations RevOps deal execution sales training & enablement and commercial finance. It will also span related functions including Finance Office of CTO delivery practices legal and HR. You will be responsible for a portfolio of critical scalability initiatives (larger projects) incremental improvements (in systems processes structures and policies) as well as ensuring all key business-as-usual commercial operational activities are delivered. This includes where required supporting shaping planning and managing delivery and the effective transition into BAU operations of significant change initiatives to build further robustness maturity efficiency and effectiveness into our commercial organisation.

The intent is to enable our commercial function to continue to grow and scale at speed through both organic and acquisitive growth without impacting the ongoing delivery and operating rhythm of the function and personnel within it. Initiatives will vary in scale complexity time to deliver criticality extent of cross-function impact and commercial impact. Most initiatives will be rooted in AI enablement leveraging corporate AI infrastructure with a focus on simplification automation and efficiencies while raising the bar in terms of quality responsiveness and proactiveness. While you will not directly manage most initiatives you will have oversight and will need to ensure delivery - and will have the full authority of the office of the CCO in execution of this.

The role will require some out of the box thinking bringing innovative solutioning to bear looking at how driving change now will accelerate our growth ambitions.  

Key responsibilities

• Ownership of day-to-day operations largely executed by the Commercial Operations Manager and their team including escalation and issue resolution. This includes sales performance management remuneration management territory management systems operations and other core sales supporting processes. Much of the execution of these activities will be with other functions not your core team.
• Ensure specific BAU outcomes are executed specifically senior reporting weekly monthly quarterly and annual processes e.g. remuneration (commissions/ bonuses) CSAT CPD Salary reviews OPEX Mgt sales performance oversight territory mgt oversight etc.
• Overall ownership for the delivery of targeted outcomes of commercial initiatives underpinning our Long Term Plans (LTP) and BP26/27 with a focus on driving AI adoption and value through Commercial Operations and the wider commercial activity and ways of working
• Drive agenda for scalable growth of the commercial function
  • Work with senior commercial management to identify impacting pain points solution agreement priorities and drive improvement through overall roadmap management and delivery.
  • Planning commercial scalability initiatives in alignment with other business initiatives and consideration for dependencies and integration.
  • Developing and maintaining a delivery roadmap of prioritised initiatives.
  • Understanding and planning for the change management aspects of operationalising delivery into BAU operations working both with our central change management capability and our commercial L&D function.
• Leverage the commercial organisation and others where appropriate to generate buy-in delivery team mobilisation and effect delivery execution.
• Work cross function to ensure end-to-end process alignment driven by commercial change / need continuous review and update. To include Finance OCTO Practices Legal HR etc.; Influence these functions to participate in change to align with commercial and business targeted outcomes and associated activities.
• Be the representative voice of commercial on group-wide projects and programmes understanding the impact of those initiatives on commercial activities and its direction of travel and navigate any adverse commercial impacts addressed in a constructive manner.
• Oversight of effective Governance and Operational cadence within commercial; ongoing measurement of success through attainment of specific targeted outcomes.

Qualifications :

Experience

• Direct experience in sales operations and strong line management operational and programme/project management experience gained over 10 years managing the delivery levers ensuring both operational activities are executed and all improvement initiatives are appropriately delivered and operationalised efficiently and effectively.
• Ability to isolate focus on and resolve key impacting challenges to a programme of initiatives across processes technology and people requiring a strong understanding of each and a deep understanding and application of change management techniques in programme delivery.
• Recent experience in the leverage and deployment of AI within a commercial environment as it relates to personal productivity task automation service enhancement and/or efficiencies delivery.
• Manage the delivery quality work focus and overall output of teams that dont report into you.
• Experience in building strong relationships and in influencing stakeholders with an ability to gain the trust and respect of those key stakeholders you are dependant on to deliver.
• Have extensive experience in delivering excellent oral and written communications for team peer and executive communication to support influencing and communicating core messaging.
• An ability to quickly understand the commercial and delivery business understanding the details of our processes and systems specifically cross function and system interdependencies and cultural considerations that impact how we do business.

Qualifications

• Suitable for manager level applicants with a minimum 10 years experience working in similar/related role(s) in IT Services.
• Demonstratable capability to manage both ongoing Business-As-Usual operational activities as well as a range of parallel projects driving change into those operations.
• Strong organisational skills ability to multitask and not get phased with managing a significant number of ongoing activities in parallel and to work at both a detailed and macro level and to work effectively in an environment where both planned and unplanned activities arise on a daily basis. To include excellent planning skills with the ability to prioritise and manage large volumes of work to tight deadlines.
• Be highly driven with the ability to manage personal deadlines and always demand excellence in outputs.
• A high attention to detail is precise accuracy and has excellent numeracy skills.
• Excellent knowledge of MS Office productivity tools in particular PowerPoint and Excel including an ability to work with large complex datasets.
• Has a good understanding of AI leverage and deployment in a sales environment and is comfortable in engaging with AI as a key infrastructural component in scalability initiatives.
• Is highly discrete with sensitive information.
• Desirable but not essential skills or experience include working with SaaS applications MS Dynamics 365 Contract Lifecycle Management systems (ideally Sirion) and Professional Services Automation applications (ideally Kantata) and with reporting & visualisation tools including PowerBI.

Additional Information :

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth. 

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Remote Work :

No

Employment Type :

Full-time