Sr Manager, Merchant Servicing – Point of Sale

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

What Youll Do

People & Organizational Leadership

• Lead develop and scale a multi-level Merchant & Partner Success organization including managers and frontline specialists

• Set clear expectations aligned to LendingClub leadership behaviors accountability and operational rigor

• Build talent development plans succession strategies and coaching frameworks to strengthen performance at every level

• Foster a culture of ownership continuous improvement and customer-first decision making

Merchant Lifecycle & Servicing Strategy

• Own the end-to-end merchant servicing lifecycle from onboarding and activation through ongoing support and retention

• Define engagement models across merchant segments including strategic high-volume and long-tail partners

• Ensure consistent onboarding and training experiences that accelerate time-to-first-transaction and time-to-value

• Oversee complex issue resolution and escalations to drive timely outcomes and strong merchant satisfaction

Performance Management & Metrics

• Establish and manage core merchant servicing KPIs including
  Merchant activation and utilization
  Time-to-first-transaction
  Merchant retention and churn
  NPS and CSAT
  Conversion lift attributable to financing
  Average ticket size growth
  First-contact resolution and SLA adherence

• Use data to identify trends root causes and opportunities for improvement

• Lead regular operational reviews and performance reporting for senior leadership

Cross-Functional Leadership

• Act as the voice of the merchant across Sales Product Operations Risk Compliance and Technology

• Partner closely with Sales to support seamless handoffs expansion opportunities and aligned incentives

• Translate merchant insights into actionable product process and experience improvements

• Lead or sponsor cross-functional initiatives that improve merchant experience scalability and profitability

Strategic Planning & Execution

• Own the Merchant & Partner Success roadmap in support of LendingClubs POS growth strategy

• Identify and implement tooling automation and workflow improvements to drive efficiency and scale

• Support executive planning with insights business cases and outcome-based recommendations

• Represent Merchant & Partner Success in leadership forums and strategic discussions

About You

• 8 years of experience in B2B partner success merchant services account management or client operations

• 3 years of experience leading managers and building scalable teams

• Experience in financial services payments POS financing or adjacent industries strongly preferred

• Proven success owning KPIs tied to adoption utilization retention and customer satisfaction

• Strong executive presence with the ability to influence senior stakeholders

• Data-driven mindset with comfort balancing strategy and hands-on execution

• Bachelors degree in a related field; or equivalent work experience

Work Location
Lehi

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Primarily MT

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
Monthly/quarterly/as needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

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LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at