Customer Services Contact Officer

We are working closely alongside a Local Authority in Camden to assist with the appointment of a Customer Services Contact Officer on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 17.92 - 23.48 per hour

Summary:

The Customer Services Contact Officer will work within the Contact Camden service acting as the first point of contact for residents across multiple channels including phone email face-to-face and digital platforms.

Responsibilities:

• Act as the first point of contact for citizens handling enquiries via phone email face-to-face social media and digital channels
• Resolve customer queries using plain language professional curiosity and a solution-focused approach
• Investigate issues analyse information and collaborate with internal departments to reach appropriate resolutions
• Provide accurate information on council services policies campaigns and service navigation
• Identify barriers faced by residents in accessing services and feedback insights to support service improvement
• Manage difficult and sensitive conversations with empathy patience and professionalism

Essentials:

• Experience maintaining accurate records and using CRM systems
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
  
• Ability to manage high volumes of enquiries across multiple channels
• Confidence using digital systems and navigating multiple IT platforms

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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