Customer Success Executive Haball Private Limited

Karachi - Pakistan

Monthly Salary: PKR 75000 - 90000

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

This job is with Haball Private Limited.

Key Responsibilities:

Handle banks Corporate Distributor and Retailer support.

Handle dispute resolution with the customer and liaison with internal teams PSO/PSP/Banks ensure legal compliance.
Respond to Support request of all Levels.
Own and drive Severity 1/2 Incidents.
Determine solution adoption and uptake of transactions.
Conduct Operational Review meetings with Corporate Customers
Maintain incidents reports and share with line manager on weekly basis
Strong understanding of digital payments settlements and transaction flows.
Ability to handle failed transactions reconciliation issues and operational queries.
Comfortable working with CRM/ticketing tools
Good communication skills (written & verbal) for emails calls and WhatsApp coordination.
Ability to work under pressure and manage multiple tickets simultaneously.
Strong follow-up and documentation skills.

This job is with Haball Private Limited.Key Responsibilities: Handle banks Corporate Distributor and Retailer support. Handle dispute resolution with the customer and liaison with internal teams PSO/PSP/Banks ensure legal compliance.Respond to Support request of all Levels.Own and drive Severity 1/...