Client Services Executive
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Client Services Executive
Job Description:
Client Services Executive will play a key role by focusing on Fetch Sky valued customers in banking sector and other financial institutions in Pakistan. The individual will be responsible to ensure client satisfaction retention and expansion of our product and services with assigned customer base in the domain.
Key Areas of Responsibilities:
Manage strong relationship with customers leading to a high satisfaction level and customer growth through an effective communication over emails/calls/visits
Ensure responsiveness on client queries over calls/emails and resolution of the assigned tasks
Generate cross-sell and up-sell opportunities
Setup weekly/monthly reports for assigned customers
Ensure timely delivery of customers assignments in coordination with cross functional teams as per the requirement
Setup meetings with clients to resolve any critical issues and identify opportunities to ensure customer requirement is fulfilled
Resolution of customers issues through an issue tracking system (JIRA)
Ensure to keep records of customers correspondence and issues on a daily/weekly/monthly basis
Requirements
We strongly believe and follow customer centric business strategy to provide a positive experience and build long term relationships with our valued customers and are looking towards following soft skills in the individual.
Positive and proactive (can-do) attitude
Strong communication skills (verbal written and active listening)
High level of professionalism and work ethic
Ability to collaborate effectively within a team
Strong time management and organizational skills
Excellent relationship-building capabilities (highly preferred)
Analytical thinking and problem-solving skills
Strong sense of ownership
Qualification Criteria:
Bachelors Degree in Business or equivalent
2-3 years of experience in handling customers or as a key account manager
Understanding of client services department and its operations
Proficient with Microsoft Office suite (MS Word Excel and PowerPoint)
Able to work independently
Proficient in English (speaking/writing)
Professional communication skill
Benefits
Required Skills:
We strongly believe and follow customer centric business strategy to provide a positive experience and build long term relationships with our valued customers and are looking towards following soft skills in the individual. Positive and proactive (can-do) attitude Strong communication skills (verbal written and active listening) High level of professionalism and work ethic Ability to collaborate effectively within a team Strong time management and organizational skills Excellent relationship-building capabilities (highly preferred) Analytical thinking and problem-solving skills Strong sense of ownership Qualification Criteria: Bachelors Degree in Business or equivalent 2-3 years of experience in handling customers or as a key account manager Understanding of client services department and its operations Proficient with Microsoft Office suite (MS Word Excel and PowerPoint) Able to work independently Proficient in English (speaking/writing) Professional communication skill
