Project Manager, EAP Operations
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Job Summary
Why Ryan
Competitive Compensation and Benefits
Home Office Stipend
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
Operating in a multi-country multi-stakeholder environment this role requires strong project execution skills cultural awareness and the ability to manage complexity while driving measurable operational outcomes.
People
- Foster a positive and inclusive team member experience across diverse geographies and cultures.
- Collaborate with cross-functional teams (Operations Technology Finance HR and regional leadership) to drive operational improvements and efficiency.
- Act as a key liaison between regional business units global teams and leadership to ensure project alignment and effective execution.
Client:
- Facilitate project meetings provide regular status updates and communicate key milestones to stakeholders across EAP.
- Manage expectations and priorities across multiple internal clients in different countries and time zones.
- Ensure stakeholder alignment by clearly communicating risks dependencies and delivery timelines.
Value
- Lead end-to-end delivery of operational projects including scope definition planning execution risk management and post-implementation review.
- Propose and implement process improvements focused on productivity service quality scalability and financial performance.
- Develop deploy and maintain project plans timelines and resource allocations while proactively managing risks and roadblocks.
- Analyze operational data and performance metrics to identify optimization opportunities and support informed decision-making.
- Ensure compliance with company policies regional regulations and operational best practices across EAP.
- Drive change management efforts by developing training materials documentation and process guidelines to support adoption and sustainability.
Education & Experience
- Bachelors degree in Business Administration Operations Management or a related field.
- 5 years of experience in project management operations or a related role within a corporate or professional services environment.
- Experience working in multi-country or regional (EAP/EMEA/APAC) environments preferred.
- Strong knowledge of project management methodologies and tools (Agile Waterfall Lean or similar).
- PMP or equivalent project management certification is a plus.
Skills & Competencies
- Strong analytical problem-solving and decision-making skills.
- Proven ability to manage multiple priorities in a fast-paced dynamic environment.
- Excellent stakeholder management and communication skills with the ability to influence without authority.
- Attention to detail with a structured outcome-oriented mindset.
- Comfortable working across cultures time zones and varying levels of organizational maturity.
#Li-hybrid
Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Ryan is a global tax services, software, and technology firm providing an integrated suite of federal, state, local, and international tax services to companies across the world.
