Senior Orders & Demand Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Summary:

We are seeking a skilled Senior Orders & Demand Consultant to join our Investor Relations Team-Global Finance Services Division.

The incumbent would Coordinate and lead sales and operations process through cross functional teams to establish sales plan and shape demand with focus on delivering business results and customer satisfaction.

The preference for this role is to be based out of Bangalore Whitefield Office-KA

What You Will Do:

Coordinate and lead sales and operations process through cross functional teams to establish sales plan and shape demand with focus on delivering business results and customer satisfaction.

What You Will Do:

• Gathers and analyzes relevant data from multiple sources for keeping product information accurate for effective processing of commercial orders.
• Collaborates closely with EPD sales organization to understand key LEPS customer demand and translates to the RFP in the regular S&OP cycle.
• Facilitates internal and external business partners make recommendations to demand fulfillment priorities.
• Trains leads guides teams communicates key priorities and executes the sales and operations process by providing analysis and recommendations for leaders while also driving process improvements.

What You Have:

• Customer Focus: Extensive knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Extensive understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Negotiating: Working knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Problem Solving: Extensive knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Extensive knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
• Project Management: Working knowledge of effective project management strategies and tactics; ability to plan organize monitor and control projects ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Value Selling: Working knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Have:

• Prior experience and demonstrated results in demand orders to delivery S&OP or supply chain role.
• Ability to manage and analyze complex orders and supply data to communicate business recommendations for electric power leadership team.
• Creative problem-solving approach clearly communicating tradeoffs to maximize customer value.
• Prior experience in program management logistics management or strategic sourcing.
• 6 Sigma Black Belt
• Excel & PowerBI advanced experience.

• This position requires candidate to work a 5-day -a -week schedule in the office.

Top Candidates Will Have:

• Prior experience and demonstrated results in demand orders to delivery S&OP or supply chain role.
• Ability to manage and analyze complex orders and supply data to communicate business recommendations for electric power leadership team.
• Creative problem-solving approach clearly communicating tradeoffs to maximize customer value.
• Prior experience in program management logistics management or strategic sourcing.
• 6 Sigma Black Belt
• Excel & PowerBI advanced experience.

Skills desired:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
Facilitates creation of the right products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments open communication and on-going feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
Differentiates assumptions perspectives and historical frameworks.
Evaluates past decisions for insights to improve decision-making process.
Assesses and validates decision options and points and predicts their potential impact.
Advises others in analyzing and synthesizing relevant data and assessing alternatives.
Uses effective decision-making approaches such as consultative command or consensus.
Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
Reviews others writing or presentations and provides feedback and coaching.
Adapts documents and presentations for the intended audience.
Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Communicates well downward upward and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Maintains focus on the topic at hand.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Working Knowledge:
Works to achieve win-win in negotiations rather than taking a win-lose approach.
Focuses on issues rather than personalities.
Uses active listening and probing techniques to surface problems issues and interests.
Demonstrates a willingness to examine own position.
Presents own position and listens attentively to position of others.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
Ensures capture of lessons to be learned from a problem-solving effort.
Organizes potential problem solvers and leads problem resolution efforts.
Uses varying problem-solving approaches and techniques as appropriate.
Contributes to standard practices for problem-solving approaches tools and processes.
Analyzes and synthesizes information and devises alternative resolution strategies.
Develops successful resolutions to critical or wide-impact problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Extensive Experience:
Communicates to clients regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort progress issues and successes.
Maintains productive long-term relationships with clients or vendors.
Creates opportunities to educate support teams on client priorities.
Empowers others to establish collaborative healthy relationships.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan organize monitor and control projects ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Working Knowledge:
Provides input for Gantt or PERT charts or their equivalent to track project progress and status.
Under guidance plans and estimates simple projects.
Assists in detailed project plans including cost schedule and resource requirements.
Obtains information from stakeholders during the planning stage of a project.
Produces standard project status reports.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Level Working Knowledge:
Uses value selling techniques to successfully engage customers.
Researches the customers industry and organization before attempting sales calls.
Discusses issues and considerations regarding current value selling practices and recommends potential improvements.
Quantifies proposed costs benefits and value in customer terms.
Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

What You Will Get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals including minorities females veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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