Summer 2026 Customer Success Intern (Canada)

Nice to meet you!

Were the leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.

If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.

What youll do

Looking for *that* internship The game-changing one thatll help you learn grow and chart your path forward Youll find it at SAS. Our interns arent coffee runners they do real meaningful work. Our award-winning internship program is focused on development culture and community. Well help you grow professionally find (or further) your passion and make memorable connections that last beyond the summer.

The Customer Success team is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of their SAS software and solutions to identify new opportunities to foster referenceable relationships with SAS customers and to engage with other SAS resources to bring the necessary domain and SAS expertise to assist with existing SAS implementations and identify new sales opportunities. The team is also responsible for securing renewals.

As an intern you might:

• Assist with communications to support the customer success team. This may include drafting correspondence for internal or customer-facing communications.
• Assist in the ongoing usage and/or maintenance of our customer tracking tools like Gainsight Orion and SharePoint. This includes reviewing content with content owners to appropriately archive and/or have the content updated to keep it relevant for Customer Success Managers and Renewals Specialists who leverage this content.
• Shadow & support customer Interactions across the customer journey including participation in team meetings and assistance with the development tracking and execution of customer action plans.
• Correspond with clients digitally through email and customertailored platforms such as Community Hubs supporting their ongoing maintenance and content updates to enhance customer engagement.
• Support Customer Success Managers by analyzing customer activity usage trends and engagement data to inform datadriven decisions and strengthen customer strategy.
• Gain exposure to the Financial Services Industry including Banking and Insurance across Canada

Required Qualifications

• Youre an undergraduate student studying Business Information Technology MIS Statistics Sales support in Tech Software or a related field.
• Good written and oral communications skills working knowledge of Microsoft Office suite of products.
• Demonstrates ability to stay organized communicate confidently and show genuine curiosity about customer needs particularly understanding why customers choose SAS and how our solutions support their business goals and use cases. Must be eager to learn from realworld business scenarios and apply insights in a fastevolving environment.
• Leadership abilities. Your past experiences demonstrate youll take initiative and go above and beyond the call of duty.
• Youre interested in the future of analytics and embrace technology.
• Youre curious passionate authentic and accountable. These areour SAS valuesand influence everything we do.

Preferred Qualifications

• Knowledge of or the ability to learn new tools/software that support our customer success organization.
• Academic or work experience with SAS Python or programming in a third or fourth generation language.
• Familiarity with the Banking and/or Insurance industries / and understanding of applications of AI and analytics in these domains.

Timeline

• Interviews begin: February 2026
• Internship:May 1 2026 End of August

Location

• Toronto Ontario Canada

Perks of the job

• Work with (and learn from) the best. As a SAS intern youll get face time with our top executives!
• Free SAS programming training and certification.
• At SAS the Future of Work is whatever you want it to be. Want to work remotely Thats cool. Prefer a mix of sweatpants and in-person collaboration Thats great too.And our Toronto office is just steps from Union Station in the heart of the bustling financial district.
• Your well-being matters and thats why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and includes an on-site and remote Work/Life Center staffed by masters level Social Workers and an Employee Assistance Program.
• We work hard but we like to play hard too. Enjoy hackathons social events and other opportunities to connect engage.

Salary Range: $40000 to $42000 CAD annual base

Diverse and Inclusive

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly: you are welcome here.

Additional Information

To qualify applicants must be legally authorized to work in Canadaand should not require now or in the future sponsorship for employment visa status. Job level will be determined based on the applicants education skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

Equivalent combination of education training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicants educationskillsand may be considered in the order they are employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

All valid SAS job openings are located on the Careers page at. SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. Should you have any doubts about the authenticity of any type of communication from for or on behalf of SAS please contact us atbefore taking any further action.#SAS