Support Coordinator
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Job Location:
Olathe, CO - USA
Hourly Salary:
$ 23 - 24
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.
Support Coordinator We are seeking a detail-oriented and customer-focused individual to serve as the primary point of contact for district staff and families regarding student transportation. This role is responsible for managing the entire transportation registration process supporting routing operations and ensuring clear communication between stakeholders including bus drivers and district personnel. Pay is $23.00-$24.04/hour depending on experience. Monday - Friday day schedule we need you available from 5:30AM-5:30PM this will be a 40 hour work week.
Key Responsibilities:
Customer Service & Registration:
Serve as the main contact regarding transportation registration and route details
Support the student transportation registration process from start to finish
Knowledge of school district operations and student transportation policies
Respond to inquiries via phone email and in-person with professionalism and empathy
Provide ongoing updates to families and district staff regarding transportation changes
Coordinate with other departments to ensure alignment of student transportation needs
Maintain organized records of communications route changes registration data and student transportation updates for Medicaid reporting
Participate in district registration events
Routing Support:
Collaborate with the Routing Specialist to ensure accurate and efficient route planning
Maintain working knowledge of routing software to assist with updates and troubleshooting
Communicate route changes and student requirement updates to bus staff and district staff in a timely manner
Support bus staff with route change requests ensuring proper documentation and follow-up
Collaborate with team members on special projects
Software & System Management:
Provide guidance and training to families and staff on the use of registration software
Monitor registration data and ensure accuracy within the system
Assist in troubleshooting software issues and escalating technical problems when necessary
Qualifications:
High school diploma or equivalent; associate or bachelors degree preferred
Experience in customer service preferably in an educational or transportation setting
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Proficiency in Microsoft Office and general computer literacy
Preferred Skills:
Experience training others on software systems
Bilingual abilities are a plus
Familiarity with transportation routing software (e.g. Transfinder VersaTrans or similar)
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time.
DS Bus Lines is a family-oriented company that focuses on our core values of family respect service and safety. We understand how important of a responsibility transporting children is and we take that role very seriously. We strive to create mutual respect and trust with school districts so that we can work together to provide the best possible service for students and parents.
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
Mobility Without Limits We help people reach their destinations easilyand safely, supporting communities andcreating a brighter future for all. Get to Know Us / What we do Serving Our Communities Our family of transportation companies caters to the diverse mobility needs of our custom ... View more
