DUTIES & RESPONSIBILITIES Issue Resolution for internal and external customers Processing Centre (TWO TWO FEP and other Transware applications) Systems Availability Transaction Processing Efficiency System Operations Support Respond to external and internal support within agreed SLA terms
KEY PERFORMANCE INDICATORS
Uninterrupted Processing Capacity - 99% System availability Ensure Accurate consistent and reliable information from TWO database Global weekly transaction processing report ATM Acquiring Report Assigned Banks declines analysis weekly report Adhoc Reports and Analysis Monitoring of transactions across all channels via TWO Switch Settlement Report Customer satisfaction (Internal and external) TranzWare Messaging Gateway (TWMG) System Availability.
JOB REQUIREMENTS
Education: Engineering Information Technology or Applied Sciences Experience: 0 2years experience (OND Entry Level - Inexperienced) Any relevant experience would be an added advantage.
KEY COMPETENCY REQUIREMENTS Knowledge: Good knowledge of excel Skill/Competencies: Strong interpersonal skills. Deductive reasoning abilities. Microsoft skills.
UP® otherwise known as Unified Payments or Unified Payment Services Limited is a group of companies with services including Financial Technology, Banking, Payment Scheme, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. The UP® Group comprises (i) UP® ... View more