Neighborhood Admissions Specialist

Inspired by faith we strive to enrich individual life journeys for all by providing high quality service in a cheerful timely manner and by communicating coordinating and cooperating with others to attain goals. To liberate elders and those who serve them from the mindsets of institutional care.

Job Summary

The Central Intake Admissions Specialist works with a sense of urgency as part of a self-empowered team to drive census through developing relationships with referral sources and location leadership. Assesses potential referrals for financial viability and clinical needs alignment with location capabilities. Strives to meet or exceed Speed to lead metrics.

Primary Duties and Responsibilities

• Timely retrieval/response to information from referral platforms and sources
• Enter all referrals into CRM in PCC : demographic and insurance information; attach referral packet from hospital
• Evaluate each referral for Clinical and Financial Viability for admission based on Red/Green/Yellow light process and take appropriate action based on process parameters
• Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
• Effectively communicates each referral with the Heath Care Navigator.
• Complete or ensure completion of the Quick Patient Assessment for Yellow and Green Lights potential admissions
  • Collaborate with neighborhoods/Communities on determination of Yellow lights
• Obtain prior authorization for Managed Care or confirm 3 day QHS for MCR.
• Ensure the Long term Care workflow is being followed
• Obtain 7000 or complete PAS (Pre-Admission Screen)
• Completes sex offender checks on all referrals
• Waitlist Referral in CRM. Send Admission notification
• Accountable to ensure discharge orders and appropriate hospital documentation are uploaded into CRM
• Accountable to response time for referrals; manage Red/Yellow/Green light responses from each location
• Communicate with locations on capabilities current considerations for admissions etc.
• Ensure communications/notifications are sent to appropriate departments
• Verify and update current demographic information
• Generate Admissions Agreement prior to Admission ensure completion (remote) within 72 hours / 3 business days of any new admission or re-admission.
• Complete necessary trackers / reports PASRR Admission Agreement etc.
• Cross train/provide coverage as needed for various Regions within the organizations.

Specialist-Supervisor Duties

• Responsible for all duties outlined above for assigned locations
• Select train develop and discipline the other Neighborhood Admissions Specialists
• Implement schedules such that weekend coverage is continually provided

Experience & Qualifications

• High School Diploma/GED required
• Bachelors or Associates Degree desired
• Experience with Electronic Medical Records Customer Relationship Management Software
• Expertise in knowledge and understanding of long term care payers
• Proficient with: Microsoft Office products

Special Skills and Requirements

• Skilled in collaborating with multiple internal and external customers to build and maintain strong relationships
• Accurate data entry
• Comfortable with using math skills to analyze data and make recommendations
• Skilled in: Conflict Management Critical Thinking and Customer Service
• Ability to prioritize competing priorities
• Flexible and adaptable to change
• Above Average organization/planning and attention to detail
• Proficient literacy writing documentations communication and interpersonal skills
• Recognize and uphold the autonomy and dignity of all elders.
• Communicate a sense of caring concern respect and dignity for elders.

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati University of Toledo and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati University of Toledo and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits including PTO and tuition reimbursement are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years Otterbein has provided senior housing options rooted in respect and community. Were a non-profit 501(c)(3) health and human service organization so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities revolutionary small house neighborhoods home health and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living assisted living skilled nursing rehab memory support respite care in-home care and hospice services.

Apply today and begin a meaningful career as an Neighborhood Admissions Specialist - Supervisor at Otterbein!