Fraud Intake Data and Reporting Lead

Job Summary:

The Fraud Intake Data & Reporting Lead is responsible for managing the underlying data and reporting infrastructure for Fraud Intake. This role focuses on ensuring data accuracydevelopingand managing reports and dashboards and providing insights into emerging fraud threats. The successful candidate will work closely with cross-functional teams to alignwithfraud strategy ensuring seamless coordination and progress onmultiple criticalinitiatives.

Key Responsibilities:

Triage and Prioritization Support:

• Review and assess incoming fraud intake requests todeterminerelative priority and scope.
• Identifyand coordinate the involvement ofappropriate teammembers to review each fraud trend.
• Assign an end-to-end owner for each issue and communicate responsibilities and timelines effectively.
• Develop and manage timelines alongside Fraud Strategy teams for issue resolution ensuring alignment with organizational priorities.

Tools and Technology Management:

• Administer and manage SharePoint including list and form creation data structure management layout configuration using JSON formatting and advanced settings regarding data validation rules versioning and permissions management.
• Develop custom PowerApps forms with data validation and workflow automation to streamline intake processes.
• Manage data pipeline workflow from SharePoint list to Tableau via Power Query and Excel connections while identifying infrastructural improvements and optimization opportunities.
• Develop andmaintain Tableau dashboards with interactive filters parameters and drill down capabilities to provide insights into emerging threats and solutions.
• Manage Tableau server environment for publishing dashboards with role-based permissions to ensure secure access for leadership and teams.
• Establish data governance standards for reporting including tableau version control regular internal audit for data quality documentation of data definitions and calculation methodologies (preferred).
• Ensure the accuracy and completeness of underlying data used for monitoring and reporting.
• Conduct performance tuning and implement best practices for Tableau data source management.

Cross-Functional Coordination:

• Coordinate cross-functional efforts ensuring that emerging fraud threats are integrated intoFraud Strategybacklogs and roadmaps.
• Facilitate collaboration across teams to ensure alignment and progress on strategicand other criticalinitiatives.

Data Analysis and Reporting:

• Develop and manage reports and near real-time dashboards to provide insights into emerging threats and solutions.
• Conduct analytics toidentifytrends and inform decision-making processes.
• Collaborate with stakeholders to ensure reporting meets organizational needs and supports strategicobjectives.

Collaboration and Communication:

• Work closely with internal stakeholders including Fraud Strategy Trust & Security Fraud Operations Risk Management and IT to ensuretimelyand effective responses to incidents.
• Utilize ConfluenceJiraand other tools as neededfor documentation and project management.

Qualifications:

• Bachelors degree in Finance Business Administration Information Technology ora relatedfield.
• Experience in fraud prevention risk management data analysis ora relatedfield preferred.
• Strong understanding of SharePoint administration including list and form creation configuration and permissions management.
• Proficiencyin Tableau server environment and development including dashboard creation with interactive filters and parameters data source pipeline data modeling and performance tuning.
• Experience withAdvanced Excel AlteryxPowerApps and Power Query.
• Excellent analytical problem-solving and decision-making skills.
• Strong communicationand interpersonal skills with the ability to collaborate with stakeholders.
• Proventrack recordof managing tools and technology infrastructure to support strategic initiatives.