Digital Product Owner

We are seeking an experienced Digital Product Owner to lead our digital product strategy drive innovation and exceed customer this role you will champion user-centricity and balance the needs of the business and customers managing the strategy usability and adoption of our digital products. Youll prioritize the product backlog deliver iterative value and work with a cross-functional team to develop solutions that enhance user experiences. Your insights will influence process improvements and make a significant impact on our digital offerings. If youre ready for a challenging and ambitious role join us in redefining digital experiences.

Position Responsibilities:

• Leverage user feedback and competitive analysis to inform and refine product strategy.

• Lead the creation and continuous refinement of product roadmaps that align with strategic goals incorporating insights from the competitive landscape.

• Foster collaboration with cross-functional teams to ensure a deep understanding of stakeholder needs and alignment with strategic goals and roadmap priorities.
  Product Delivery and Implementation:

• Actively engage in agile ceremonies including sprint planning backlog refinement and daily standups to drive effective product delivery.

• Craft detailed user stories and prioritize the product backlog managing trade-offs to facilitate efficient product development.

• Provide regular updates on delivery progress and collaborate with teams to maintain alignment with delivery goals and timelines.

• Oversee user acceptance testing to ensure high-quality standards and requirements are met.
  Data-Driven Insights and Strategic Decisions:

• Analyze product data to monitor performance identify trends and drive informed decision-making.

• Partner with data teams to ensure accurate and timely data collection and analysis.

• Apply structured prioritization methods such as the Eisenhower Matrix RICE and MoSCoW to make data-driven decisions ensuring product backlog and roadmap alignment with strategic objectives.
  Platform Modernization and User Experience:

• Execute a roadmap aimed at modernizing the platform through enterprise-grade secure scalable architecture.

• Implement global design systems to deliver consistent scalable and accessible user experiences.

• Develop and drive personalization strategies to enhance engagement and deliver measurable business value.
  Change Management and Go-to-Market Activities:

• Facilitate adoption plans and ensure smooth rollouts of new product features.

• Collaborate with marketing sales and support teams to deliver effective training communication and demos.

• Monitor adoption metrics and gather feedback to continuously refine product adoption strategies.
  Stakeholder Alignment:

• Cultivate strategic relationships and ensure alignment with stakeholders at all levels.

• Address and resolve challenges transparently seeking guidance and support from leadership as needed.

• Utilize frameworks like SWOT RACI and OKRs to guide and support strategic decision-making.

Required Qualifications

• Experience: 5 years of experience in product management with a consistent track record of accomplishment of delivering successful digital products.

• Education: Bachelors degree required. Certifications in Product Management or related disciplines (e.g./ CSPO SAFe Pragmatic Institute) are a plus.

• Skills:Strong analytical problem-solving and decision-making abilities for navigating complex product challenges. Effective communicator with a proven ability to influence and collaborate across all levels fostering alignment and team success.

• Product Lifecycle:In-depth knowledge of handling the product lifecycle from conceptualization through to deployment ensuring timely and successful product launches incorporating change management and digital engagement strategies.

Preferred Qualifications

• Experience managing and optimizing website experiences customer journeys and transactional user flows.

• Digital Enablement: Hands-on experience supporting digital products across end-to-end servicing workflows (e.g. claims withdrawals address changes). Proficient in applying design systems to drive scalable and consistent user experiences. Familiar with personalization tools (e.g. Adobe Target Optimizely) and their strategic impact on business outcomes.

• Digital Platform Expertise: Experience with enterprise-grade platforms (e.g. Adobe Experience Manager Sitecore Salesforce). Understanding of headless architecture and API-first ecosystems. Proven ability to contribute to secure scalable digital solutions.

• Consent Management and Compliance: Experience in managing consent management solutions to ensure compliance with global data privacy regulations including GDPR and CCPA. Collaborated with legal and compliance teams to develop and maintain user consent policies and procedures.

• Collaboration & Influence: Proven ability to collaborate cross-functionally with design engineering and marketing teams. Skilled at articulating product vision aligning priorities and influencing stakeholders to drive product growth and innovationwithout direct people management responsibilities.

• Customer-Centric Mindset: Strong grasp of UX principles and user behavior. Experienced in synthesizing customer feedback (quantitative and qualitative) to inform product decisions and enhance user satisfaction.

• Iterative Delivery Proficiency:Demonstrated experience supporting iterative product delivery that drives business results and enhances customer experience. Established track record in collaborating across teams using methodologies such as Lean Scrum and Kanban and be skilled in tools like Jira and Rally to maintain alignment and visibility throughout the product lifecycle.

• Stakeholder Management:Adept at engaging and handling stakeholders to align product vision and strategy ensuring a unified approach to product development.

• Data-Driven Decisions:Strong ability to leverage data analytics to inform product decisions and optimize performance. Skilled in using tagged user interactions to uncover behavioral insights identify friction points and guide iterative improvements by driving innovation and growth through evidence-based strategies.

• AI Familiarity:Familiarity with the latest AI trends and technologies providing a forward-thinking perspective that can be a significant asset in future product enhancements.

• Strategic Planning:Ability to define and drive long-term product vision and roadmap aligning digital product strategy with business objectives. Skilled in prioritizing initiatives to maximize customer and business impact.

• Market & Competitive Analysis:Proficient in analyzing industry trends customer needs and competitor offerings to inform product strategy. Skilled at identifying market opportunities and translating insights into innovative differentiated solutions that drive relevance and competitive advantage.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

If you are applying to this role in Massachusetts please note the salary range is $94475 - $160290 USD.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

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