Professional Services Consultant

OUR MISSION

At Redwood we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate manage and monitor your workflows across any application service or server in the cloud or on premises with confidence and control.

Redwoods global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT
The Professional Service Consultant role is instrumental in assisting Redwood customers ranging from Fortune global enterprises to midsized businesses to leverage our solutions to orchestrate automation across distributed and heterogeneous platforms and enterprise business applications including SAP Oracle PeopleSoft data warehousing and OS tasks.

The range of responsibilities includes product installation and configuration training conducting workshops and providing best practices guidance to advance our customers automation business needs.

• Assist customers with installation configuration training and use of Redwood solutions
• Perform analysis scoping and effort estimation to meet customer requirements
• Provide configuration architecture & installation recommendations based on product best practices & customer needs
• Coordinate with other Redwood resources including Engagement Managers to update project status timeline effort and expected completion
• Communicate effectively and professionally with business and technical contacts
• Utilize supporting materials (project plan templates architecture diagrams etc) to communicate findings & recommendations to the customer or internally
• Travel to customers partners and Redwood Software sites as needed

YOUR EXPERIENCE

• 3 years of IT Consulting experience
• Proven competence in IT Consulting including training installation architecture design and testing
• Interest in problem-solving & learning new technologies
• Experience or an understanding of SaaS solutions & integrations
• Knowledge of one or more Cloud providers (AWS Azure GCP etc.)
• Knowledge of one or more identity providers (Active Directory Okta etc.)
• Knowledge and understanding of SSO particularly SAML providers
• Knowledge of SAP jobs scheduling or other scheduling solutions (Autosys Control-M)
• Experience with UNIX Windows & Linux at a power user level
• Experience and understanding of API usage including REST and SOAP
• Knowledge of communication protocols including HTTP FTP and SSH
• Good communication & presentation skills
• Excellent time management and task management skills
• Demonstrated ability to manage and prioritize multiple client projects
• Demonstrated ability to learn on the go/on the job in a fast-paced environment