Support Analyst
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Job Location:
Geneva - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!
To join a very dynamic company and a motivated team we invite you to apply for the position of:
Job overview
The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues provide timely and accurate customer feedback among other duties on our software solutions and platforms.
Responsibilities and Duties
The Support Analyst will have the chance to handle the following responsibilities:
- Analyse understand and reproduce situations existing within our products
- Define and request configuration and code solutions
- Deliver high quality technical directives
- Follow-up resolve or escalate of cases using ITIL procedures
- Track describe and update the cases in our ITSM management system
- Communicate clearly with the different internal third party and client teams
- Manage multiple cases in parallel
- Be part of the 24/7 OnCall rota
Qualifications
Formal Education & Certification
- University Degree in IT or equivalent such as Engineering school and between 2 to 4 years experience in a similar role.
Knowledge & Experience
- Experience with Linux and Windows machine operating systems
- Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
- Experience with Knowledge base management using KCS methodology
- Proficiency of SQL queries
- Knowledge of Fintech environment would be an advantage
Personal Attributes
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented collaborative environment
- To be rigorous methodical and organised
- Sense of responsibility appropriate to the banking industry
- Exceptional oral and written communication skills
- Highly self-motivated and directed.
- Multi-tasking abilities
Languages
It is required to be fluent in English. Any other languages will be a plus.
Only the applications matching the required skills will be taken into consideration
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Bottomline Technologies helps businesses pay and get paid. We help our customers to make complex business payments simple, smart and secure. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for paym ... View more
