Application Support Engineer

Geneva - Switzerland

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a proactive and detail-oriented Application Support Engineer to join our dynamic Data Platform & Applications team in Geneva supporting mission-critical data platform applications in a fast-paced energy trading environment. As part of a global support team you will provide Level 1 (L1) and Level 2 (L2) support ensuring high availability reliability and performance of our data platforms. You will collaborate closely with application development teams infrastructure teams and business users across multiple regions to resolve incidents manage service requests and drive continuous improvement in support processes.

Key Responsibilities:

Provide L1 and L2 support for data platform applications including incident triage troubleshooting and resolution.
Monitor application health performance and data flows using monitoring tools and dashboards.
Respond to and resolve user queries issues and service requests in a timely manner maintaining high customer satisfaction.
Escalate complex issues to L3 support or development teams ensuring clear documentation and communication.
Perform routine operational tasks such as user access management data catalog administration batch job monitoring and data integrity checks.
Collaborate with business users to understand requirements and provide guidance on application functionality and best practices.
Maintain and update support documentation knowledge bases and runbooks.
Identify recurring issues and contribute to root cause analysis and problem management.
Support incident and change management processes in line with best practices.
Participate in an on-call rotation and provide after-hours support as required.

Qualifications :

Bachelors degree in Computer Science Information Technology Engineering or related field (or equivalent experience).
3 years of experience in application support preferably within the energy trading financial services or data-intensive industries.
Strong understanding of L1/L2 support processes incident management and service desk operations.
Experience supporting data platform applications (e.g. data warehouses ETL pipelines reporting tools or real-time data feeds).
Proficiency with SQL for data investigation and troubleshooting.
Familiarity with Linux/Unix and Windows operating systems.
Experience with monitoring tools such as Datadog Splunk Grafana AppDynamics or similar.
Strong analytical and problem-solving skills with the ability to work under pressure and prioritize effectively.
Excellent communication skills both written and verbal with the ability to interact with technical and non-technical stakeholders.
Customer-focused mindset with a commitment to delivering high-quality support.
Ability to work effectively as part of a distributed worldwide team.

Preferred:

Experience in the energy trading sector or with trading platforms.
Familiarity with scripting languages (e.g. Python Shell PowerShell) for automation and troubleshooting.
Exposure to cloud platforms (e.g. AWS Azure) and data platform services.
Experience with ticketing systems (e.g. ServiceNow Jira Service Desk).

Additional Information :

Work Environment

This job operates in a professional office environment. Because of the collaborative fast-paced and high energy nature of our business Vitol requires team members to work from our fully-equipped office.
Team management: lead by example (on duty) non-political style (Vitol and his team before his own interests) and a high level of personal integrity
Business and user focus (no IT for IT spirit)
Thinking solution and not problem
Highly responsive energetic and enthusiastic
Capable of prioritizing tasks and meeting critical deadlines
Excellent judgment attention to details
Strong communication skills both verbally and in writing
Ease with Follow The Sun (FTS) organization

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Responsibilities:

Provide L1 and L2 support for data platform applications including incident triage troubleshooting and resolution.
Monitor application health performance and data flows using monitoring tools and dashboards.
Respond to and resolve user queries issues and service requests in a timely manner maintaining high customer satisfaction.
Escalate complex issues to L3 support or development teams ensuring clear documentation and communication.
Perform routine operational tasks such as user access management data catalog administration batch job monitoring and data integrity checks.
Collaborate with business users to understand requirements and provide guidance on application functionality and best practices.
Maintain and update support documentation knowledge bases and runbooks.
Identify recurring issues and contribute to root cause analysis and problem management.
Support incident and change management processes in line with best practices.
Participate in an on-call rotation and provide after-hours support as required.

Qualifications :

Bachelors degree in Computer Science Information Technology Engineering or related field (or equivalent experience).
3 years of experience in application support preferably within the energy trading financial services or data-intensive industries.
Strong understanding of L1/L2 support processes incident management and service desk operations.
Experience supporting data platform applications (e.g. data warehouses ETL pipelines reporting tools or real-time data feeds).
Proficiency with SQL for data investigation and troubleshooting.
Familiarity with Linux/Unix and Windows operating systems.
Experience with monitoring tools such as Datadog Splunk Grafana AppDynamics or similar.
Strong analytical and problem-solving skills with the ability to work under pressure and prioritize effectively.
Excellent communication skills both written and verbal with the ability to interact with technical and non-technical stakeholders.
Customer-focused mindset with a commitment to delivering high-quality support.
Ability to work effectively as part of a distributed worldwide team.

Preferred:

Experience in the energy trading sector or with trading platforms.
Familiarity with scripting languages (e.g. Python Shell PowerShell) for automation and troubleshooting.
Exposure to cloud platforms (e.g. AWS Azure) and data platform services.
Experience with ticketing systems (e.g. ServiceNow Jira Service Desk).

Additional Information :

Work Environment

This job operates in a professional office environment. Because of the collaborative fast-paced and high energy nature of our business Vitol requires team members to work from our fully-equipped office.
Team management: lead by example (on duty) non-political style (Vitol and his team before his own interests) and a high level of personal integrity
Business and user focus (no IT for IT spirit)
Thinking solution and not problem
Highly responsive energetic and enthusiastic
Capable of prioritizing tasks and meeting critical deadlines
Excellent judgment attention to details
Strong communication skills both verbally and in writing
Ease with Follow The Sun (FTS) organization

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Splunk
Iis
SQL
.NET
Perl
Shell Scripting
Weblogic
Java
Sybase
Scripting
Oracle
Application Support

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About Company

Vitol

We are a leader in the energy sector with a presence across the spectrum; from oil through to power, renewables and carbon credits. Every day we use our expertise to distribute energy around the world. We source from producers, refiners and intermediaries and deliver to refineries, ut ... View more

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