Billing Administrator North America
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
About the North America Team:
The North America Corporate Risk and Broking Operations team is based in Mumbai and comprises approximately 600 colleagues. The team supports large and complex clients middlemarket organizations and select accounts across a broad range of industries. These industries include construction real estate hospitality and leisure aerospace marine financial institutions and professional services public sector and education technology and telecommunications transportation and logistics health care and life sciences natural resources and retail and distribution. The team works closely with internal and external stakeholders to deliver highquality operational and client service support.
About the Role:
This role is responsible for managing endtoend agency billing activities including the accurate invoicing of clients for insurance premiums and associated fees.
Roles & Responsibilities:
Review analyze and assess carrier and broker documentation for insurance billing processing
Process agency bills including endorsements audits cancellations extensions new accounts renewals reports and fees
Generate and send invoices to clients through mail and e-mail
Manage undelivered invoice exceptions in a timely and accurate manner
Follow standard operating procedures client and carrier specifications and ensure compliance with all statutory requirements
Coordinate with client managers and client support service teams to resolve agency billing issues and discrepancies
Provide timely and effective responses to queries requests and corrections received from field offices and service centers through centralized mailboxes
Develop a strong understanding of the billing process including related upstream and downstream activities
Maintain defined quality standards and turnaround timelines
Participate in and contribute to process improvement initiatives
Build and sustain effective working relationships with internal and external stakeholders
Responsibilities
-
Qualifications
Graduation
Key Skills:
Strong written and verbal communication skills including businessfocused communication
Proficiency in Microsoft Office applications with advanced capability in Microsoft Excel
Demonstrated attention to detail with a high level of accuracy
Strong logical analytical and problemsolving skills
Effective interpersonal skills with the ability to collaborate across teams
Clientcentric mindset with a focus on service quality
Proven effectiveness in working within a teamoriented environment
Commitment to delivering highquality and consistent outcomes
Continuous improvement mindset with openness to innovation
Flexibility and adaptability in a dynamic work environment
The Application Process
- Stage 1: Online application and recruiter review
- Stage 2: Pre-recorded video interview
- Stage 3: Live video or in person interview with hiring manager and team
- Stage 4: Offer and onboarding
Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.
Required Experience:
Unclear Seniority
Key Skills
- Time Management
- Microsoft Office
- Crystal Reports
- EDI
- Medical Coding
- Microsoft Word
- QuickBooks
- Accounting
- Medical Billing
- Microsoft Excel
- Administrative Experience
- Contracts
