Responsible for monitoring maintaining and ensuring the performance and availability of enterprise applications. This role involves proactive detection of issues triaging alerts coordinating with support teams and ensuring smooth application operations across environments.
. Monitor application health and performance using tools such as New Relic Splunk CloudWatch or equivalent.
. Track uptime scheduled jobs API availability and system logs to ensure seamless operations.
. Acknowledge categorize and triage alerts from monitoring systems escalating when necessary.
. Perform first-level troubleshooting for issues such as failed transactions API errors or email delivery failures.
. Validate system processes including data syncs batch jobs and integrations.
. Collaborate with application support infrastructure and vendor teams to resolve incidents.
. Document incidents resolutions and monitoring improvements for knowledge base and compliance.
. Contribute to continuous improvement by recommending monitoring enhancements and automation.
Qualifications
. Bachelors degree in Computer Science IT or related field.
. 37 years of experience in application monitoring or IT operations.
. Familiarity with monitoring tools (e.g. Splunk New Relic AppDynamics CloudWatch).
. Basic knowledge of SQL APIs and scripting for troubleshooting.
. Strong analytical and problem-solving skills.
. Good communication and coordination abilities.
Desired Skills
. Experience with cloud platforms (AWS Azure GCP).
. Knowledge of networking basics and application dependencies.
. Exposure to incident management frameworks (ITIL).
. Ability to work in 24x7 support environments or rotational shifts.
60 % throughout the Academics.
A degree in Bsc (Computer Science) / BCA
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Unclear Seniority
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