Quality Assurance Specialist

Company overview:

was created in June 2019 by the merger of the regional leading hosting
providers Combell Group Register Group and TransIP Group.

is an ecosystem of successful brands working together across regions
to provide customers with everything they need to succeed online. 40
successful brands make up the group; within those brands over 2300 experts
serve its 2.5 million customers across Europe and beyond.

Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence we value respect openness and trusted collaboration. We do not tolerate intolerance.

Sustainability
At our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact Check it out on our website.

Why choose

We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture

• Access to flexible working opportunities

• A relaxed collaborative atmosphere

• Motivational coach-style leadership

• Employee perks including an enhanced holiday scheme and a birthday bonus.

What we do

We make succeeding online as easy as it can be for our customers. We:

• Provide award-winning IT services.

• Keep our products accessible and competitive.

• Offer a diverse range of products to allow customers to grow.

• Are customer-obsessed offering multi-channel exceptional support.

Our values

The five characteristics that drive our behaviours and the heart of our business culture.

• We put our customers at the heart of everything we do.

• Were stronger together and we trust each other to do the right thing.

• We tell it like it is and keep doors and minds open.

• We treat each other with respect and regard.

• Were always thinking whats next

Our values

The five characteristics that drive our behaviours and the heart of our business culture;

• We put our customers at the heart of everything we do

• Were stronger together and we trust each other to do the right thing

• We tell it like it is and keep doors and mind open

• We treat each other with respect and regard

• Were always thinking whats next

Job Description:

We are looking for two Quality Assurance Specialists to join our Contact Centre team in our office in Worcester.

You will be working in a target driven contact centre with a strong sales culture providing critical support to our staff and leadership teams.

In the performance of your duties you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities:

• Quality Check calls and Tickets

• Audit Customer Care UK & IE sales

• NPS reporting and improvement

• Designing quality standards procedures and specifications for the contact centre

• Preparing performance reporting

• Monitoring performance

• Commercial training for new starters and existing staff

• Determined Training needs

Skills & Experience:

• Strong IT skills

• Resilient & confident with the ability to problem solve

• Knowledge of Microsoft Word Excel and Outlook at an intermediate level

• Clear written and verbal communication skills

Key Competencies:

• Exceptional communication and influencing skills

• Experience working in customer service environment

• Taking pride in your working standards behaviour and attitude

• Excellent problem solving skills

• A natural flair for delivering excellent customer support

• Team Working

• An inquisitive mind and strong motivation to learn new skills

Working hours:

Normal office hours are:

Monday to Friday 6am - 7pm split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm.

On occasions with advanced notice you will be required to work 6am - 2pm or 11am - 7pm.

Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.

Training:

You will be given complete training and support from our office in Worcester.

Initial training would be full time from the office Monday to Friday 9am 5:30pm.

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately we are unable to support Sponsorship Visas.

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