Content Platform Support Engineer (L2L3) for NATO with security clearance

Braine-l'Alleud - Belgium

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Would you like to join the leading international intergovernmental organization

You will be part of a team responsible for the maintenance improvement and support of NATOs enterprise Content Platform Capabilities. This suite of applications enables 18500 users across NATO to manage documents tasks workflows publishing and analytics. You will provide second (L2) and third-level (L3) support focusing on service requests change implementation and continuous service improvement ensuring systems remain secure compliant and operationally effective.

Responsibilities:

Provide Comprehensive Maintenance: Execute corrective adaptive preventive and perfective maintenance activities for the Content Collaboration Capabilities adhering to ISO/IEC/IEEE 14764:2022.
Incident & Service Request Management: Resolve incidents (excluding L1) and fulfill service requests logged via the Purchasers ITSM systems (BMC Remedy Jira) adhering to strict priority-based SLAs.
Change Implementation: Develop test and deploy patches workarounds and new features. Follow the Purchasers change management (CAB) validation (IV&Q) and software approval (A2SL) processes.
Documentation & Configuration Management: Update all technical functional and as-built documentation for every change. Maintain source code and configurations within the NATO Software Factory (Azure DevOps).
Proactive & Preventative Actions: Monitor system performance and logs to identify and rectify issues. Perform activities to maintain and enhance the security posture including applying patches and hardening measures.
Stakeholder Coordination: Work within the Purchasers internal scrum process coordinate with other service lines and provide specialized technical advice. Act as a single point of contact (POC) for the Purchaser.
End of Contract Activities: Ensure complete knowledge transfer and deliver up-to-date documentation and known error logs prior to contract conclusion.

Essential Qualifications & Experience:

A minimum of 5 years of professional experience in L2 and/or L3 support functions.
Demonstrable defensible knowledge and at least 2 years of professional experience in all of the following five skill sets:
SharePoint Infrastructure & DevOps: Administration of SharePoint Server (2013-2019 Subscription Edition) ADFS search optimization performance tuning farm topology disaster recovery and migration.
SharePoint Development & Customization: Development with SharePoint Server Object Framework (C# ) JavaScript CSS and PowerShell scripting.
Microsoft 365 & Azure: Administration and development for SharePoint Online Microsoft 365 collaboration tools (Teams Viva) and Azure-based applications.
Other Content & Collaboration Platforms: Experience with Adobe Experience Manager bespoke AWS-hosted sites and related technologies.
Project Delivery & Methodologies: Proven experience using Agile/Scrum ITIL v4 Azure DevOps and successfully delivering at least two comparable Content Collaboration Capabilities projects in the last five years.
Experience with NATO or similar international/military organizational processes including security accreditation auditing and working in classified network domains.

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.

Would you like to join the leading international intergovernmental organizationYou will be part of a team responsible for the maintenance improvement and support of NATOs enterprise Content Platform Capabilities. This suite of applications enables 18500 users across NATO to manage documents tasks wo...

Would you like to join the leading international intergovernmental organization

Responsibilities:

Provide Comprehensive Maintenance: Execute corrective adaptive preventive and perfective maintenance activities for the Content Collaboration Capabilities adhering to ISO/IEC/IEEE 14764:2022.
Incident & Service Request Management: Resolve incidents (excluding L1) and fulfill service requests logged via the Purchasers ITSM systems (BMC Remedy Jira) adhering to strict priority-based SLAs.
Change Implementation: Develop test and deploy patches workarounds and new features. Follow the Purchasers change management (CAB) validation (IV&Q) and software approval (A2SL) processes.
Documentation & Configuration Management: Update all technical functional and as-built documentation for every change. Maintain source code and configurations within the NATO Software Factory (Azure DevOps).
Proactive & Preventative Actions: Monitor system performance and logs to identify and rectify issues. Perform activities to maintain and enhance the security posture including applying patches and hardening measures.
Stakeholder Coordination: Work within the Purchasers internal scrum process coordinate with other service lines and provide specialized technical advice. Act as a single point of contact (POC) for the Purchaser.
End of Contract Activities: Ensure complete knowledge transfer and deliver up-to-date documentation and known error logs prior to contract conclusion.

Essential Qualifications & Experience:

A minimum of 5 years of professional experience in L2 and/or L3 support functions.
Demonstrable defensible knowledge and at least 2 years of professional experience in all of the following five skill sets:
SharePoint Infrastructure & DevOps: Administration of SharePoint Server (2013-2019 Subscription Edition) ADFS search optimization performance tuning farm topology disaster recovery and migration.
SharePoint Development & Customization: Development with SharePoint Server Object Framework (C# ) JavaScript CSS and PowerShell scripting.
Microsoft 365 & Azure: Administration and development for SharePoint Online Microsoft 365 collaboration tools (Teams Viva) and Azure-based applications.
Other Content & Collaboration Platforms: Experience with Adobe Experience Manager bespoke AWS-hosted sites and related technologies.
Project Delivery & Methodologies: Proven experience using Agile/Scrum ITIL v4 Azure DevOps and successfully delivering at least two comparable Content Collaboration Capabilities projects in the last five years.
Experience with NATO or similar international/military organizational processes including security accreditation auditing and working in classified network domains.