Guest Service Agent (Part Time)

Derby - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Food and Beverage

Job Summary

EOE/AA/Disabled/Veterans

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract you have the flexibility to pick the shifts that suit your availability so you can make the best out of your spare time. Whether you are currently on full time employment education or just looking to make some extra money this might just be the job for you!

Please note for this is a part time opportunity working 30 hours a week. Flexibility to work across the week (Monday to Sunday) is required for this role. This role will also cover breakfast service which can start from 6am.

A WORLD OF REWARDS

Hourly Rate of 12.27

Uniform provided

Free and healthy meals when on duty

Grow your Career!

Personal Development programmes designed to support you at every step of your career

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Free Parking

Modern and inclusive Team Members areas

What will I be doing

As Guest Service Agent you will serve on the food and beverage team to provide services for Guests to contribute to an overall exceptional. A Guest Service Agent truly influences the first impressions of our Guests and therefore are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Demonstrate a high level of customer service at all times

Demonstrate a knowledge of hotel packages promotions and other general product knowledge necessary to perform daily duties

Comply with hotel security fire regulations and all health and safety legislation

Follow company brand standards

Assist other departments as necessary

Take food and drinks orders demonstrating exceptional levels of customer service and creating memorable experiences for our guests and colleagues.

What are we looking for

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Calm efficient and organized with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a Guest

Professional manner with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company

Required Experience:

Unclear Seniority

EOE/AA/Disabled/VeteransWELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract you have the flexibility to pick the shifts that suit your availability so you can m...