Technical Customer Support Analyst I

Entry-Level Technical SaaS Support Agent

Location:Stafford - Hybrid
Business Area: Codeweavers Customer Care

Kick-Start Your Tech Career With Codeweavers

Are you passionate about helping people Curious about technology Looking for a handson role where you can learn grow and make a real impact from day one

If so this could be the perfect opportunity for you.

At Codeweavers we empower automotive brands retailers and lenders with digital solutions that make buying and financing vehicles simple and seamless. As our business continues to grow were looking for an Entry-Level Technical Support Agent to join our friendly Customer Care team and help deliver outstanding service to our users.

This is the ideal role for someone early in their career who wants to develop technical knowledge build confidence and gain exposure to a fastpaced tech environment.

What Youll Be Doing

As the first point of contact for our customers youll play a key role in keeping everything running smoothly. You will:

• Respond promptly and professionally to customer questions and support requests
• Troubleshoot common technical issues and provide clear standard solutions
• Build confidence with the Codeweavers software learning new tools as features evolve
• Keep accurate records of customer interactions and solutions
• Work closely with your team escalating more complex issues when needed
• Maintain high standards of service ensuring every customer feels supported
• Spot recurring issues and share insights to help improve our products
• Take part in ongoing training and development to grow your technical capability

Youll be supported from day one and encouraged to develop your skillsas part of a team that genuinely wants you to succeed.

About You

Were looking for someone who is:

• Experience with a queue based or ticketing system
• Ideally SaaSsupport background
• Customer-focused and friendly
• A great communicator with a positive attitude
• Keen to learn and comfortable working in a dynamic environment
• Able to follow processes and pay attention to detail
• A team player with a proactive can-do mindset

A degree is a bonus but not essentialwere far more interested in your enthusiasm your attitude and your potential.

Why Join Us

• A supportive team that invests in your development
• Hybrid working for flexibility
• A chance to build foundational technical and customer service skills
• Exposure to a fast-growing tech business and real opportunities to progress

If youre ready to start your journey in tech and want to learn from experienced colleagues in a collaborative environment wed love to hear from you.

Apply today and take the first step toward an exciting career with Codeweavers.

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this work with a carefully selected and trusted group of recruitment partners.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.