Wealth Management Client Account Maintenance, Vice President
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Posted on:
Yesterday
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1 Vacancy
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Job Summary
As part of Wealth Management Client Operations our mission in client and account maintenance is to deliver a first-class client experience by leveraging digital capabilities intelligent automation and scalable operating models built upon a controlled value-added framework. Our team is responsible for maintaining and safeguarding the integrity of client data across Chase Wealth Management J.P. Morgan Securities and Private Bank for both new prospects and existing clients. We also support the direct-to-client service base in Digital Wealth Management investment services aiming to create a fully integrated digital experience for investment clients across the wealth continuum.
Job Summary
The Vice President Client Data Manager will lead the Chase Wealth Management and Digital Wealth Management Client Account Maintenance team ensuring timely and accurate completion of work in alignment with internal Service Level Agreements. This leader will handle escalated issues coach and develop team members and serve as a culture carrier dedicated to building a best-in-class team. The ideal candidate will have proven management experience a proactive solution-oriented mindset and a track record of implementing intelligent automation solutions to drive operational excellence. Responsibilities include owning team processes and procedures facilitating communication and partnering with key stakeholders to deliver strategic initiatives.
Key Responsibilities
- Team Leadership & Development:
- Manage mentor and upskill a team of Analysts/Associates fostering a culture of continuous learning and professional growth through coaching feedback and development programs.
- Serve as a role model and culture carrier championing best practices and a collaborative inclusive environment.
- Supervise training and development ensuring team members are equipped to meet evolving business needs.
- Operational Excellence:
- Oversee client service delivery with a focus on consistency quality and compliance with firm policies and procedures.
- Act as the primary escalation contact resolving complex client requests and issues efficiently.
- Own and enhance team processes procedures and functions driving operational improvements and standardization.
- Intelligent Automation & Process Improvement:
- Identify recommend and implement intelligent automation and tactical solutions to optimize workflows close process gaps and enhance the end-to-end operating model.
- Lead strategic projects and pilot programs partnering with stakeholders to deliver innovative solutions.
- Risk Management & Compliance:
- Leverage a risk management mindset to review and validate client data and governing documentation.
- Ensure compliance with all department and regulatory requirements (AML SEC DOL FINRA etc.).
- Adapt to regulatory changes in the investment industry supporting the maintenance of both retail and managed brokerage accounts.
- Stakeholder Engagement:
- Facilitate effective communication within the team and across business partners.
- Collaborate with key stakeholders to drive strategic initiatives and support remediation efforts as needed.
Required Qualifications Capabilities and Skills
- FINRA Series 7 and 24 licenses required within 120 days; SIE required for unlicensed candidates.
- Demonstrated management experience including coaching developing and upskilling employees.
- General knowledge of brokerage industry regulatory requirements.
- Proven ability to implement intelligent automation solutions and drive process improvements.
- Exceptional communication and interpersonal skills; able to collaborate effectively across all levels.
- High attention to detail accuracy and follow-through.
- Strong sense of accountability and ownership with a commitment to quality risk and controls.
Preferred Qualifications Capabilities and Skills
- Advanced proficiency in Microsoft Office especially Excel.
- 5-8 years of experience in financial services preferably in investment-related roles with a focus on customer service and support.
- Bachelors degree or equivalent in Business Administration Finance Economics Accounting or a related field.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
