Learning & Development Manager

Job Title: Learning & Development Manager

Location: Area level based out of Mumbai

Department: Customer Experience - Continuous Improvement - Learning & Development Reports to: Head of Continuous Improvement IBS Area

Position Summary

The L&D Manager at Maersk-IBS is responsible for designing and executing a capability-building strategy that aligns with the Global Integrator vision. Your mission is to ensure our 700 colleagues have the technical digital and leadership skills required to lead the logistics industry into the future.

Key Responsibilities

1. Strategic Learning Architecture

• Needs Analysis: Conduct deep-dive Training Needs Analysis to identify skill gaps driven across verticals covering the ocean and logistics team.
• MPACT Integration: Align all L&D initiatives with the MPACT framework focusing on the connection between learning performance and rewards.
• Trusted Advisor Journey : Be the torch bearer for the customer service team and lead them on their journey of being the Trusted Advisor for our customers.
• Future Capabilities: Develop future-ready curriculums focusing on AI-powered logistics supply chain resilience and decarbonization.

2. Program Design & Innovative Delivery

• Adaptive Learning: Implement AI-driven learning paths that adjust difficulty based on performance and deliver intervention at the moment of need.
• Blended Learning: Facilitate a mix of virtual in-person and immersive experiences (VR/Simulations) for customer service team based across India Bangladesh and Sri Lanka
• Overall team development: Scale Maersks leadership commitmentsSelf-awareness Emotional Intelligence and Cultural Insightto ensure customer partners can manage high-pressure environments with empathy.

Qualifications & Competencies

• Experience: 7 years in L&D Talent Management or Organizational Development within a multinational Global 500 environment.
• Education: Bachelors or Masters degree in HR Psychology Education or a related field.
• Tech Savvy: Proficiency with modern Learning Management Systems (LMS) AI learning tools and data analytics platforms.
• Strategic Mindset: Ability to translate complex business goals into accessible learning roadmaps.
• Maersk Values Alignment: A deep commitment to Constant Care Humbleness and Uprightness. You should be comfortable speaking up and doing the right thing even when its difficult.

Why Join Maersk

Working at Maersk means working with the world. You will be part of a team that doesnt just move cargo but moves people forward. We offer a nurturing management culture where your word is your bond and we provide a global stage for your career to flourish.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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