Customer Success Internship

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121000 professionals working in multidisciplinary teams with profiles as diverse as financiers legal experts data scientists developers engineers and designers.

At BBVA we are leading the transformation of banking worldwide united in pursuing our goal of supporting your drive to go further. Firmly focused on the future our on-going digital transformation is already producing disruptive innovations that power our vision of banking. Building on 160 years of history we know the importance of constant development which is why we place so much confidence in the collaborative working environment that enables our people to grow and excel.

For over 50 years BBVA in Switzerland has been helping clients manage their wealth with a global outlook Swiss precision and a philosophy that blends tradition with innovation. From Zurich to the world we provide tailored solutions for those who value both strategy and trust.

Yet our greatest strength lies in our people: an international diverse and highly skilled team that combines financial expertise with a digital mindset and innovative spirit. Continuous learning cross-cultural collaboration and career growth that makes a real impact in our clients lives drive everything we do shaping both the way we work and the opportunities we create for our team.

Joining BBVA in Switzerland means being part of a global bank working on pioneering projects in private and digital banking and growing within a culture that listens evolves and strives to make a difference.

BBVA is a Spanish bank with its Swiss offices located in Zürich.

About the job:

Main learning topics:

• Develop practical skills in customer experience analysis within private banking.
• Learn how to analyze quantitative and qualitative client data to generate structured insights.
• Gain experience in customer journey mapping and identification of friction points.
• Learn to support the analysis of commercial campaigns and funnels.
• Acquire hands-on experience in data visualization dashboards and KPI tracking.
• Understand how projects and initiatives are coordinated and monitored in a corporate environment.
• Develop professional skills in stakeholder communication documentation and presentation.
• Operate within strict data governance confidentiality and compliance standards.

Essential Qualifications Technical Skills & Experience:

• Currently enrolled in a Bachelors or Masters program in Business Economics Engineering Data Analytics Strategy or a related field.
• Strong analytical and organizational skills with the ability to structure information clearly and logically.
• Advanced Excel proficiency (including formulas pivot tables and dashboard building). Knowledge of macros/VBA is a strong advantage.
• Genuine interest in customer experience data analysis and business strategy.
• Ability to work in a structured way manage multiple priorities and adapt to a fastpaced environment.
• Strong written and verbal communication skills in English and Spanish.

Skills: