Solution Advisor Expert (fmd) Customer Experience

Requisition ID: 449714

Work Area: Presales

Expected Travel: 0 - 50%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3

Hiring Manager:Markus Kufner

Recruiter Name: Adam Kus

Join SAP as a CX Solution Advisor

Are you ready to be part of one of the worlds best companies to work for At SAP we are seeking a CX Solution Advisor who is energetic empathetic and passionate about learning to join our world-class team. If you are someone who wants to take on a key role in the sales cycle and have a positive attitude wed like to meet you!

What Will You Do

As a crucial member of our team your technical and sales abilities will drive effective product presentations and demonstrations for pre- and post-sale engagements. Your role doesnt stop there: youll be involved at every stage of the process from demand generation activities such as events like Sapphire to supporting the adoption and expansion of our a glimpse of your daily responsibilities:

1. Deal Support: Prepare and deliver value-based software demonstrations and executive presentations to supportsales cycles. Preparation involves personalisingcontent to deliver a simple appealing and compelling customer value story.
2. Demand Generation: Build and strengthen links with SAPs global and local structure. Creating content to inspire our customers.
   Expansion and Adoption:Help expandour installed SAP base and capturenew clients across diverse industries. Ensure everyone understands our competitive advantages and how our SAP CX solutions integrate seamlessly with SAP Back Office.
3. Specialized Knowledge: Be an expert in at least two SAP CX solutions with a special focus on SAP Sales & Service. Design business architectures that include solutions across theSAP portfolios.
4. Advisory and Collaboration: Serve as a trusted advisor to our customers and SAP internal colleagues sharing your knowledge and experience.
5. Constant Learning: The software industry is constantly changing and this requires constant learning of new technologies and processes.
6. Travel: Prepare to travel around MEE and explore new business places an incredible opportunity for professional and personal growth!

What You Need

• Education: A bachelors degree in computer science or a related field or equivalent experience.
• Experience: 7 years of experience in solution advisory in CX or 10 years of deep CX knowledge from working in other roles like consultancy solution engineering or business analyst.
• Thirst for Knowledge: Open to new technologies and is willing to constantly learn
• Research: Fast understanding of the customer needs research for further valuable information and bringing the pieces together.
• Solution-oriented: Think about solutionsnot problems. Always with a customer mindset to deliver value with our SAP CX Software Portfolio to our customers.
• Excellent presentation and communication skills
• Resilience: The ability to adapt andhandle complex and ever-changing situations with the best attitude.
• Expert knowledge/expertise in end-to-end processes/solution matching.
• Communication and Interpersonal Skills: Exceptional communication and interpersonal skills; able to inspire and lead within internal teams
• Excellent presentation and communication skills
• Teamwork and Empathy: A true team player who fosters collaboration and shows empathy towards customers and colleagues
• Languages: Fluent in German andEnglish
  
  

Preferred Superpowers

• Industry Knowledge: Good understanding of the requirements from one or more different industries
• Product Knowledge: SAP product knowledge for SAP CX Sales and Service Cloud and SAP Business Technology Plattform
• Tech Savvy: Knowledge of AI in general knowledge of programming languages
  
  
  

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: . Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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