Social Services Analyst 1-3 (Region 9)

Franklinton, NC - USA

Monthly Salary: $ 2784 - 5009

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About this Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical preventive and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Make a meaningful impact by helping individuals overcome barriers and achieve stability. As a Social Service Analyst 13 youll interpret and apply complex federal state and local regulations while guiding clients through program requirements and available resources. Youll conduct in-depth client interviews to assess work history education abilities and goals then serve as a case managerdocumenting findings coordinating services and developing solutions that support successful participation. This role is ideal for professionals who enjoy problem-solving client engagement and using policy knowledge to create positive real-world outcomes.

An ideal candidate should possess the following competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions. Successful Behaviors Follows direction reliably adjusts to feedback and completes tasks on time.
Communicating Effectively: The ability to convey information ideas and emotions using structured communication methods that promote understanding and engagement. Successful Behaviors Communicates clearly listens actively and explains complex ideas well.
Demonstrating Accountability: The ability to take ownership of actions behaviors performance decisions and outcomes. Successful Behaviors Owns results meets standards and responds to feedback professionally.
Following Policies and Procedures: The ability to follow reinforce adapt or develop policies and procedures to maintain compliance with federal and state legal requirements State Civil Service rules and organizational policies. Successful Behaviors Include Applying and explaining policies accurately adapting to routine cases and helping to improve procedures.
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards integrity and honesty regardless of circumstances or personal benefit. Successful Behaviors Acts with integrity respects confidentiality and treats people fairly.
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct responsible communication and consideration for others. Successful Behaviors Follows policies meets expectations and communicates clearly and respectfully across situations.
Learning Actively: The ability to pursue learning seek feedback and integrate new knowledge to improve personal and professional performance. Successful Behaviors Sets learning goals applies new skills uses feedback and contributes to shared learning.

Minimum Qualifications

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelors degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties and Other Information

Job Duties:

Determine Eligibility for Economic Stability Programs
Determine initial and ongoing eligibility for Economic Services (ES) programs by gathering analyzing and documenting client information; interpret and apply complex federal state and local laws regulations and agency policies while maintaining a reduced caseload compared to lower-level SSAs.
Provide Quality Customer Service and Program Guidance
Assess customer needs explain program rules and procedures make appropriate referrals and deliver services respectfully consistently and without bias while demonstrating cultural sensitivity.
Manage and Document Caseloads and Case Activity
Manage assigned caseloads by completing required forms recording findings documenting case activity and correspondence and monitoring case development to ensure accuracy timeliness and compliance.
Serve as Lead Analyst and Mentor
Train mentor and provide technical assistance to new and lower-level SSAs and support staff; interpret program policies review cases for accuracy and assist with corrective actions and performance development.
Support Supervisory and Operational Functions
Assist the supervisor in evaluating program processes completing reports reassigning caseloads to balance workload responding to urgent State Office requests and performing functional supervisory duties in the supervisors absence.
Ensure Quality Control and Compliance
Review statistical samples of cases for completeness and accuracy monitor quality control findings assist in developing corrective procedures and ensure compliance with state and federal rules regulations and policies.
Provide Training Representation and Community Engagement
Conduct policy training for staff represent the agency in appeals hearings presentations and community forums serve as a resource to community partners and participate in formal training and professional development activities.

Position-Specific Details:

Location:Medical Vendor Administration / ES Covington Region 9-FSA 1 / Washington Parish

Appointment Type: This position may be filled as aProbationary appointment Promotional appointmentJob appointment (temporary appointment that may last up to 48 months) or Detail to Special Duty

Cost Center:

Position Number(s): 508552

Career Progression: This position may be filled as a Social Services Analyst1 2 or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation: This position is eligible for the following Special Entrance Rates (SER) as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.

Social Services Analyst 1 - $16.42 hr / $1313.60 bi-weekly
Social Services Analyst 2 - $17.56 hr / $1404.80 bi-weekly
Social Services Analyst 3 - $21.27 hr / $1701.60 bi-weekly

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Patricia Walker

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge LA 70821

This organization participates in E-Verify and for more information on E-Verify please contact DHS at 1-.

LDH supports Louisianas commitment to being a State as a Model Employer (SAME) by promoting the recruitment hiring and retention of individuals with disabilities.

Information on the Louisiana Works Louisiana Rehabilitation Services is availablehere.

Required Experience:

About this Job The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical preventive and rehabilitative services for all residents of the State of Louisiana.Learn more about the Louisiana Department of HealthMake a meaningful impact by helping ...