CRM Developer (Salesforce)

Position: CRM Developer

Location: 2111 Wilson Blvd # 1200 Arlington VA 22201

Mission-driven and technically skilled CRM Developer. This role is responsible for designing building and maintaining Salesforce solutions that support core organizational functions including Fundraising Programs and Operations. The CRM Developer brings strong hands-on experience with Salesforce Nonprofit Cloud Experience Cloud and other core Salesforce technologies coupled with excellent problem-solving communication and collaboration skills. This is a cross-functional role supporting full project lifecycles from requirements gathering through deployment and support with an emphasis on scalable architecture technical quality and alignment to mission outcomes.

Principal Duties and Responsibilities (*Essential Duties)

Solution Design and Development

• Design develop and maintain Salesforce solutions to support business needs across fundraising program delivery and digital engagement.
• Act as a subject matter expert on Salesforce Nonprofit Cloud and Experience Cloud offering creative and practical solutions to complex requirements.
• Translate technical and business requirements into scalable secure and supportable solutions.
• Configure declarative features including Flows validation rules custom objects reports and dashboards.
• Develop using Apex SOQL Lightning Web Components Visualforce and other Salesforce tools to implement customizations integrations and automation.

Integration and Deployment

• Integrate Salesforce with external systems using REST/SOAP APIs middleware platforms or native connectors.
• Package and deploy software changes across environments supporting version control and release management.
• Create and maintain comprehensive technical documentation architecture diagrams and configuration records.

Platform Configuration and Administration

• Build and configure Experience Cloud sites to engage donors customers partners and other external audiences.
• Support Salesforce administration tasks including security settings user permissions and data integrity.
• Research Salesforce platform capabilities and emerging tools to provide gap analysis and solution recommendations.

Quality Assurance and Lifecycle Support

• Plan and execute unit testing support QA testing and resolve defects.
• Participate in Agile development processes including sprint planning stand-ups demos and retrospectives.
• Collaborate with business analysts project managers technical architects and other developers to ensure solution alignment.

Team Collaboration and Continuous Improvement

• Contribute to continuous improvement through peer reviews shared best practices and mentorship.
• Manage multiple priorities and timelines effectively in a fast-paced environment.

Other Duties as Assigned

This may include participation in ad hoc projects cross-functional initiatives assisting with user training sessions or producing user-facing documentation supporting data migration efforts during organizational transitions assisting with security audits or compliance reviews involving Salesforce or integrated systems responding to ad hoc reporting or data extraction needs. Flexibility and adaptability are key to successfully fulfilling these responsibilities.

Job Specifications

Minimum Qualifications

• Bachelors degree in computer science information technology or a closely related field; relevant certifications preferred (Salesforce Certified Platform Developer Salesforce Experience Cloud Consultant etc.).
• 5 years of professional experience in application development and technology solution delivery.
• 3 years of hands-on Salesforce development including experience with Lightning Experience Apex and custom components.
• Demonstrated expertise with Salesforce Nonprofit Cloud and Experience Cloud.
• Strong command of Apex Visualforce Lightning Web Components SOQL triggers test classes flows and validation rules.
• Deep understanding of Salesforce architecture security model data schema and governor limits.
• Experience with integration patterns and APIs (REST/SOAP).
• Experience using Azure Logic Apps and Azure Functions as middleware for systems integrations.
• Proficiency with Agile methodologies and tools such as Jira and GitHub.

Preferred Qualifications

• Familiarity with CI/CD pipelines version control and DevOps practices.
• Experience with third-party Salesforce-integrated platforms such as Stripe PayPal OneCause DocuSign Formyoula Formstack FormAssembly SurveyMonkey.
• Development experience with Python.
• Knowledge and experience with Salesforce Data Cloud.
• Understanding of nonprofit fundraising operations donor lifecycle and engagement models.
• Experience supporting or working within nonprofit multicultural military or global organizations is a plus.

Soft Skills

• Maintain a productive positive and flexible attitude to foster collaboration adaptability and drive effective outcomes.
• Excellent verbal and written communication skills with the ability to gather requirements translate them into technical concepts and deliver solutions.
• Strong customer service orientation and interpersonal skills with the ability to collaborate effectively across teams and disciplines.
• Demonstrated problem-solving and critical thinking capabilities with a proactive attitude toward challenges.
• Demonstrated initiative and a growth mindset with a passion for learning and innovation and an attitude to welcoming challenges and new responsibilities.
• Comfortable working in fast-paced environments managing multiple priorities and adapting to shifting needs.
• Advocacy for the organizations mission to support troops and their families.

Details

• This position is located in Arlington VA. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check education criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.