Bilingual Care Coordinator (Remote, Spanish Speaking)

About Pair Team

At Pair Team were an innovative mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group we deliver whole-person care - clinical behavioral and social - by partnering with organizations deeply connected to the communities we serve.

Were building a care model that empowers clinicians and care teams to do what they do best: provide compassionate high-impact care. At Pair Team we leverage AI and automation to reduce administrative burden streamline coordination and ensure patients receive timely personalized support.

Our work is powered by a deeply collaborative team of nurses social workers community health workers and medical professionals working alongside product technology and operations to close care gaps and improve outcomes for high-need patients.

Were one of the largest Enhanced Care Management providers in California and are on track to build the nations largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact including a58% reduction in emergency department visitsand a29% reduction in hospital admissions.

At Pair Team were not just delivering care - were building the future of more equitable community-driven healthcare.

Our Values

• Lead with integrity:We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges:We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls:We go the extra mile for our patients partners and one another and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself:We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first:We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaids regulatory moment with Neil Batlivala from Pair Team
• Axios:Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is hiring a full-time Care Coordinator to support our expansion into Chronic Care Management (CCM). This role is a core non-clinical function within our CCM program focused on providing consistent relationship-based support for adults managing chronic conditions.

You will partner closely with a Registered Nurse and Nurse Practitioner to support members enrolled in Chronic Care Management focusing on social needs care navigation and referral coordination. This role centers on proactive outreach resource connection and ongoing engagement helping members stay connected to care and the services that support their health between clinical touchpoints.

This is a fully remote position operating on Pacific Time business hours with a clearly defined caseload and structured engagement expectations.

What Youll Do

• Manage a defined caseload of enrolled CCM members
• Conduct proactive outreach to support ongoing engagement and care coordination
• Identify and address social determinants of health including food access housing resources transportation and community supports
• Coordinate referrals to community-based organizations and social service providers
• Track referral progress and support members in navigating next steps
• Partner closely with the RN and NP to surface barriers impacting care or engagement
• Support appointment scheduling reminders and follow-up coordination as needed
• Maintain accurate timely documentation of member interactions and coordination activities
• Meet outreach documentation and engagement expectations aligned with CCM requirements
• Collaborate closely with the care team to deliver team-based whole-person support

What Youll Need

• Minimum of 1 year of experience in care coordination community health work or a related member-facing support role
• Bilingual - Spanish and English fluency required
• At least 1 year of experience working with a Medicare/Medicaid population
• Experience supporting individuals with chronic conditions and ongoing care needs
• Strong understanding of social determinants of health and community-based resources
• Comfort working in structured metrics-driven programs
• Strong communication skills and ability to build rapport with diverse populations
• Ability to work independently in a fully remote environment
• Proficiency with documentation systems CRMs or EHRs
• Reliable internet connection and access to a HIPAA-compliant workspace

Because We Value You

• Competitive base salary: $25/hour
• Comprehensive health vision & dental insurance
• 401k
• Monthly work-from-home expense stipend
• Flexible vacation policy with paid time off
• Opportunity for rapid career progression and personal growth
• Work from the comfort of your own home

Pair Team is an Equal Opportunity Employer. At Pair Team we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race color religion sex (including pregnancy gender identity and sexual orientation) national origin marital status age disability political affiliation military service genetic information or any other characteristic covered by federal state or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer candidates will undergo comprehensive employment background checks including; criminal history reference checks and driving records if a role requires vehicle use.

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Note: Please be aware that while we sincerely appreciate your interest due to the high volume of requests were unable to respond to general position inquiries via email. To apply for a position with us please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!