Program Manager

JOB PURPOSE:
The Program Manager serves as the senior on-site operational leader for Jolenes House a domestic violence
shelter. This role is responsible for the safe compliant and trauma-informed operation of the shelter; direct
supervision of program staff; and oversight of service delivery to survivors of domestic violence. The Program
Manager functions as the primary decision-maker during day-to-day operations and emergent situations
ensuring continuity of care staff accountability and adherence to regulatory contractual and organizational
requirements.

This position requires a strong command presence sound judgment in crisis situations and the ability to lead
staff in a high-acuity 24/7 residential environment

ESSENTIAL JOB RESPONSIBILITIES:

• Lead and oversee all daily shelter operations to ensure a safe structured and trauma-informed environment for clients and staff.

• Serve as the primary on-site escalation point and decision-maker for client crises staff issues safety concerns and emergency situations.

• Direct shelter response during critical incidents and emergencies ensuring continuity of operations and adherence to agency protocols.

• Ensure all incident reports are completed accurately timely and in compliance with agency and funder requirements.

• Oversee client flow including admissions exits internal transitions and enforcement of shelter rules and safety expectations.

• Facilitate staff scheduling and coverage to meet 24/7 operational needs.

• Monitor inventory of shelter supplies including hygiene items linens cleaning supplies and household goods and coordinate timely ordering and replenishment as needed.

• Directly supervise shelter program staff and provide clear direction coaching and accountability for performance and conduct.

• Conduct regular supervision case triage and operational check-ins to ensure effective service delivery and workload management.

• Lead hiring onboarding training and corrective action processes to maintain a competent and reliable shelter workforce.

• Promote a professional consistent and safety-focused team culture grounded in trauma-informed practice.

• Ensure compliance with all regulatory contractual and organizational requirements governing shelter operations and service delivery.

• Monitor program budgets and expenditures reconcile spending against budgeted line items and coordinate with support staff and Accounting to address variances and ensure appropriate use of funds.

• Review financial reports and spending trends to identify risks variances or corrective actions needed.

• Oversee client documentation data entry and reporting to ensure accuracy timeliness and audit readiness.

• Monitor program performance identify risks or deficiencies and coordinate corrective actions with Compliance Quality Assurance and accounting staff.

• Serve as the primary on-site representative for Jolenes House with internal departments and external partners.

• Communicate operational needs risks and challenges to the Director of Supportive Housing Programs.

• Participate in program planning policy development and procedure updates to align written guidance with actual shelter operations.

• Place survivor safety dignity and choice at the center of all decisions while demonstrating exceptional customer service in support of Endeavors mission.

ESSENTIAL QUALIFICATIONS:

EDUCATION:
Bachelors degree in Social Work Sociology Psychology Criminal Justice Nonprofit Management or a related field; equivalent education and experience may be considered. LPC LCDC or LMSW preferred.

EXPERIENCE:
Minimum of five years of experience in social services shelters or residential programs including at least two years of supervisory or management experience; domestic violence or crisis setting experience preferred.

ATTENDANCE:
Must maintain regular and acceptable attendance at such level as is determined in the employers sole discretion.

LICENSES:
Valid drivers license with a clear driving record and daily access to a personal vehicle.

WORK LOCATION:
Pecos Texas

VEHICLE:
Must have daily use of a vehicle without prior notice.

OTHER:
Availability for evenings weekends holidays on-call rotations and travel as required by shelter operations.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors alsoprovidesreasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application processplease emailor speak with your recruiter.

Endeavorsisdedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at. If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.