Build the Path Forward

At Path Robotics were building the future of embodied intelligence. Our AI-driven systems enable robots to adapt learn and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods combining perception reasoning and control to deliver field-ready AI that is risk-aware reliable and continuously improving through real-world use.

Big hard problems are our everyday work and our team of intelligent humble and driven people make the impossible possible together.

We are looking for an experienced Customer Success Manager with experience supporting customers in the defense industry to enable a seamless implementation of Paths products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross-functional alignment ensuring customers are receiving the most value possible from our products.

What Youll Do

• Serve as the primary point of contact for multiple customers across North America
• Own the customer relationship post-signature through ongoing support including close cross-functional coordination with our internal deployments team
  Act as the voice of the customer internally across product engineering and sales
• Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems
• Own customer utilization and long-term success of our robotic systems across all assigned accounts

Who You Are

• Experience working with customers in the defense industry including familiarity with regulated environments government stakeholders or defense contractors
• Willingness to travel up to 30% to customer sites to build relationships provide support and gain a deep understanding of customer operations
• Comfortable communicating technical concepts to non-technical audiences
• Capable of negotiating with internal and external stakeholders at the executive level
• Customer-obsessed and deeply invested in delivering measurable value through products and services
• Excited by the opportunity to grow a book of business using modern monetization and expansion strategies
• Detail-oriented and able to operate effectively in a fast-paced evolving environment
• Motivated by the opportunity to make an immediate impact at a venture-backed startup
• Passionate collaborative and energized by working closely with cross-functional teams

Why Youll Love It Here

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need when you need it
• Comprehensive medical dental and vision coverage
• 6 weeks fully paid parental leave plus an additional 68 weeks for birthing parents (1214 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuseshelp us grow our team!
  

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.