Stores Operations Support Specialist

Contract: Full-Time Permanent
Location: Nottingham (Support Office)
Closing date: 17/02/26
Recruitment Partner: Daniel White

This role is within Region 6 East and covers the areas; Cambridgeshire Norwich and Norfolk Coast Northeast Suffolk Ipswich and Northeast Essex and Southeast Essex.

The successful candidate will need to be able to travel across all the region depending on the business needs.


What youll be doing

The Store Operations Specialist supports stores to deliver a world class operation for our customers. The key accountabilities are loss safety governance and model day processes across their region as well as leading new initiatives. You will challenge stakeholders develop capability and hold the tension to support stores and area managers to deliver the store operations support agenda.

With the help of our subject matter experts within the support office the team deliver strategy initiatives to achieve business objectives.

SOS is a rewarding and dedicated team. We invest in our colleagues and are dedicated to your career development. Reporting to James Vater SOSM and Richard White Head of SOS

Key responsibilities

• You will share best practice and work cross-functionally to drive standards and identify areas for improvement and education
• You will work in partnership with other Stores Operations team members to respond to all incidents accidents and loss & fraud investigations
• You will undertake investigations into internal and external losses within stores including formal interviewing of colleagues and contractors
• You will promote a safety culture in stores offering guidance and expertise and ensures compliance to all legal and regulatory requirements
• You will coach stores to understand model day processes enabling delivery of a robust operational platform in stores.
• You will undertake store audit validations ensuring robust compliance and coaching stores to improve standards
• You will provides guidance for the store audit process ensuring compliance and driving capability to improve results

What youll need to have (our must-haves):

• Store Manager / Assistant Manager experience
• Demonstrates strong stakeholder management at regional level both internally and externally
• You can build a strong partnering relationship with area teams to drive the SOS agenda.
• You are able to manage complex competing demands multiple stakeholders.
• You have a strong understanding of stores and operational activity preferably with stores support office or supply chain experience

It would be great if you also have

• Great investigatory skills
• Have the ability to be mobile across their region and support other regions when required
• IOSH Health & Safety and Wicklander investigation training (full training will be provided)

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.


About The Boots Group

The Boots Group is a trusted leader in healthcare pharmacy and retail operating across 11 countries - including the UK Ireland Thailand and Mexico. The Boots Group brands - including Boots Boots Opticians No7 Beauty Company Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.


Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.

Keywords
Stores Operations Support Specialist