TRM Engineering CJE

Vacancy: Customer Journey Expert Trading Risk Management (TRM Engineering)

Your role

We are looking for a Customer Journey Expert (CJE) (Scale 17) to strengthen the TRM Engineering team within Trading Risk this role you will own and drive end-to-end journeys for complex Trading Risk reporting and data-driven processes with a strong focus on standardization digitization and operational excellence.

You will play a key role in shaping the future-state reporting and data landscape as legacy Excel- and report-based processes transition into modern scalable solutions built on cloud-based data platforms and dashboards. Rather than replicating historical logic you will challenge existing solutions and help define fit-for-purpose sustainable journeys.

As a Customer Journey Expert you act as the voice of the business and the connecting link between Trading Risk Finance and IT ensuring clarity of requirements quality of delivery and high stakeholder satisfaction.

Your team

You will join TRM Engineering a multidisciplinary and international team within Trading Risk Management. The team focuses on tactical automation for globally aligned Trading Risk processes replacing fragile end-user computing with robust production-grade applications.

You will work closely with Product Management IT engineers platform teams and business stakeholders across multiple locations. The team is based in Amsterdam and works in a hybrid setup with strong emphasis on collaboration and joint decision-making.

Your responsibilities

As a Customer Journey Expert you will:

End-to-end ownership & change delivery

Own and design end-to-end customer journeys for Trading Risk and reporting processes from intake to production and maintenance

Combine business expertise system knowledge and product thinking to successfully deliver complex change initiatives

Shape the future-state reporting landscape as legacy processes transition to modern cloud-based data platforms and dashboards

Stakeholder & requirement management

Act as the key interfacing function between business units and IT ensuring mutual understanding and alignment on requirements and outcomes

Help stakeholders articulate their true reporting and data needs rather than replicating historical or legacy logic

Establish and maintain strong sustainable relationships with key stakeholders across Trading Risk Finance and IT

Represent the voice of the business to engineering squads

Analysis design & delivery support

Provide impactful analysis in cross-domain end-to-end and complex environments understanding how current processes are used and how they should evolve

Translate the business What into clear developer-ready requirements enabling engineers to determine the optimal How

Partner with squads to maximize business value by contributing to refinement solution design and backlog prioritization

Challenge complexity and actively promote simplification and standardization

Testing data quality & release

Perform accuracy checks and validation for data integrations across multiple systems

Lead and coordinate User Acceptance Testing (UAT) including parallel runs between MVP outputs and business results

Prepare clear UAT documentation ensure full data accuracy and obtain formal business sign-off

Maintain alignment between acceptance and production environments ensuring both are functional and ready for business users after deployments

Support release activities through impact assessments release reporting and stakeholder communication

Operational excellence & reliability

Ensure a high level of stakeholder satisfaction by delivering quality solutions and supporting month-end and quarter-end reporting operations

Proactively address issues and coordinate with technical teams when incidents or concerns arise

Take ownership of implications of decisions and ensure they are properly addressed

Ways of working & leadership

Act as Scrum Master where applicable ensuring all agile rituals are performed effectively

Support the Product Owner in maintaining a backlog aligned with the roadmap

Follow up on active tasks and stories ensuring transparency and flow on team dashboards

Create an environment of open dialogue collaboration and knowledge sharing

Accumulate maintain and actively share functional and domain knowledge for reuse across the team

How to succeed

You are a proactive independent professional who thrives in complex environments. You:

Balance customer value regulatory requirements and delivery feasibility

Dare to challenge legacy solutions and drive meaningful change

Communicate clearly with both senior business stakeholders and IT engineers

Take ownership and drive initiatives from concept through delivery

Enjoy working in multidisciplinary agile teams

About you

You have:

A bachelors or masters degree

5 years of relevant experience as a Customer Journey Expert Business Analyst or similar role

Strong analytical structuring and problem-solving skills

Excellent stakeholder management and communication skills

A curious mindset for data systems and underlying IT architecture

• Experience in complex or regulated environments

Additonally

Hands on experience with and understanding of Trading Risk Management environment processes and business needed