Operations Manager Urgently Required for Luxurious Resort at Uttarakhand ( Job ID 22332)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Operations Manager
Role Overview
We are seeking an experienced and result-oriented Operations Manager to oversee the complete operations of a premium hospitality property in Jim Corbett Uttarakhand. The role demands strong commercial acumen hands-on leadership and the ability to ensure seamless coordination across all departments while delivering exceptional guest experiences.
The Operations Manager will be responsible for day-to-day hotel operations strategic planning cost control SOP compliance guest satisfaction and people management. The role also involves managing an additional outlet (Mudhouse project) located approximately 100 meters from the main campus.
Key Responsibilities
Overall Operations Management
Take full responsibility for the smooth functioning of all departments including Front Office Food & Beverage Housekeeping Kitchen Security Stores and Engineering.
Oversee daily Front Office and Food & Beverage operations to ensure service excellence.
Ensure the property is maintained in full operational condition as per hospitality standards.
Be accountable for overall hotel performance service quality and guest satisfaction.
Guest Experience & Service Excellence
Ensure 100% guest satisfaction through proactive service delivery and effective service recovery.
Monitor guest feedback GSTS reports and implement corrective actions.
Personally inspect arrival rooms guest areas and public spaces to ensure upkeep and readiness.
Leadership & Team Management
Conduct daily and weekly operational meetings with all Heads of Departments.
Share meeting minutes and action plans with General Manager / Management.
Identify training needs mentor department heads and strengthen human capital.
Provide regular performance feedback and support staff development initiatives.
Ensure staff grooming discipline hospitality culture and professionalism are maintained.
SOP Compliance & Quality Control
Ensure SOP implementation across all departments and conduct routine operational audits.
Inspect all departments for cleanliness ambience service readiness and safety compliance.
Coordinate inter-departmental activities for smooth and efficient operations.
Financial & Commercial Management
Assist in annual budgeting and monthly forecasting processes.
Monitor operational and overhead costs to maximize revenue and profitability.
Review departmental purchase indents requisitions and consumption patterns.
Oversee accounts receivable and payable in coordination with Accounts.
Inspect F&B Kitchen Housekeeping and Security stores for quality stock levels and expiry.
Vendor & Procurement Management
Liaise with suppliers and vendors to ensure quality products and services.
Conduct quarterly vendor performance reviews in coordination with Purchase and HO teams.
Operational Readiness & Availability
Be available on-call 24/7 to handle emergencies and urgent operational issues.
Adapt to long working hours and break shifts based on operational requirements.
Perform additional duties as assigned by Management.
Reporting
Reports directly to General Manager / Management
Prerequisites & Skills
Excellent commercial awareness with strong budgeting P&L and forecasting exposure.
Strong leadership decision-making and problem-solving abilities.
Outstanding communication and interpersonal skills.
Professional appearance presentation and guest-centric mindset.
Ability to build and maintain strong internal and external relationships.
Education
Degree or Diploma in Hospitality Management / Hotel Management preferred.
Strong computer knowledge including MS Office.
Experience with Property Management Systems (PMS) and Revenue Management Systems is desirable.
Experience
Minimum 7 years of experience in a 5-Star hotel or luxury hospitality property.
Prior experience as Deputy Manager / Assistant Operations Manager / Hotel Manager is mandatory.
To Apply
Required Skills:
Overall Operations Management Take full responsibility for the smooth functioning of all departments including Front Office Food & Beverage Housekeeping Kitchen Security Stores and Engineering. Oversee daily Front Office and Food & Beverage operations to ensure service excellence. Ensure the property is maintained in full operational condition as per hospitality standards. Be accountable for overall hotel performance service quality and guest satisfaction. Guest Experience & Service Excellence Ensure 100% guest satisfaction through proactive service delivery and effective service recovery. Monitor guest feedback GSTS reports and implement corrective actions. Personally inspect arrival rooms guest areas and public spaces to ensure upkeep and readiness. Leadership & Team Management Conduct daily and weekly operational meetings with all Heads of Departments. Share meeting minutes and action plans with General Manager / Management. Identify training needs mentor department heads and strengthen human capital. Provide regular performance feedback and support staff development initiatives. Ensure staff grooming discipline hospitality culture and professionalism are maintained. SOP Compliance & Quality Control Ensure SOP implementation across all departments and conduct routine operational audits. Inspect all departments for cleanliness ambience service readiness and safety compliance. Coordinate inter-departmental activities for smooth and efficient operations. Financial & Commercial Management Assist in annual budgeting and monthly forecasting processes. Monitor operational and overhead costs to maximize revenue and profitability. Review departmental purchase indents requisitions and consumption patterns. Oversee accounts receivable and payable in coordination with Accounts. Inspect F&B Kitchen Housekeeping and Security stores for quality stock levels and expiry. Vendor & Procurement Management Liaise with suppliers and vendors to ensure quality products and services. Conduct quarterly vendor performance reviews in coordination with Purchase and HO teams. Operational Readiness & Availability Be available on-call 24/7 to handle emergencies and urgent operational issues. Adapt to long working hours and break shifts based on operational requirements. Perform additional duties as assigned by Management.
Required Education:
EducationDegree or Diploma in Hospitality Management / Hotel Management computer knowledge including MS with Property Management Systems (PMS) and Revenue Management Systems is 7 years of experience in a 5-Star hotel or luxury hospitality experience as Deputy Manager / Assistant Operations Manager / Hotel Manager is mandatory.
Company Industry
IT Services and IT Consulting
Key Skills
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- Conflict Management
- Housekeeping Management
- Property Maintenance
- Hotel Management
- Financial Report Interpretation
- P&L Management
- Supervising Experience
